Digital Ordering Specialist/Customer Service Rep

About us

AdaptHealth is a large business in Elmhurst, IL. We are fast-paced, challenging, professional and our goal is to At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you..

Our work environment includes:

• Modern office setting
• Casual work attire
• On-the-job training
• Safe work environment
• Growth opportunities

Digitial Ordering Specialists/Customer Service Reps are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Reps works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Reps should educate Patients of their financial responsibility when applicable.

Job Duties:

· Develop and maintain working knowledge of current products and services offered by the company

· Answer all calls and emails in a timely manner, in adherence to their goals

· Document all call information according to standard operating procedures

· Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs

· Process orders, route calls to appropriate resource, and follow up on customer calls where necessary

· Review all required documentation to ensure accuracy

· Accurately process, verify, and/or submit documentation and orders

· Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles

· Must be able to navigate through multiple online EMR systems to obtain applicable documentation

· Enter and review all pertinent information in EMR system including authorizations and expiration dates

· Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered

· Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.

· Meet quality assurance requirements and other key performance metrics

· Facilitate resolution on customer complaints and problem solving

· Pays attention to detail and has great organizational skills

· Actively listens to patients and handle stressful situations with compassion and empathy

· Flexible with the actual work and the hours of operation

· Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and “How-To” documents

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Elmhurst, IL 60126: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person