Job type: Long-Term Contract
Here’s the impact you’ll make and what we’ll accomplish together:
To manage the secure and efficient storage of the organization’s data. You’ll also work to solve database errors, troubleshoot different storage issues and ensure the efficiency and security of data storage systems. We’re looking for someone who has experience in documenting and maintaining the configuration of the systems.
What’s in it for you?
TELUS International is pleased to offer you some great benefits as a contractor which include but are not limited to:
Internal Referral Program, for every referral hired you’ll get a referral bonus and amazing prizes
Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.
Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house and external training programs which are listed below, but not limited to:
Trending technical skills
Business domain & customer interaction
Behavioral & effective communication
You will be Responsible for
Handling day-to-day issues related to the Backup Servers assigned.
Responsible for updating the assigned incidents with the right resolutions as performed on the cases
Should escalate the cases which require intervention by other teams
Communication with different areas and teams to work on required cases in a timely manner.
Collaborate with Teams and Technical Consultants to discuss the pending cases to arrive at resolutions.
Flash high-risk cases to the Leads so that relevant MIMP cycles are initiated.
Exposure to managing Heterogeneous Environment. Handle an estimate of 10+ Servers and 15000+ Clients.
Qualifications and Skills
Professional with 9-10+ years of experience in the role.
Intermediate level of knowledge of Infrastructure such as Unix, Database, Windows.
Experience with Backup Technologies such as Dell EMC Networker or Avamar (optional NetBackup.)
Should have basic knowledge and experience in managing online backup modules such as Oracle, MSSQL, SAP, NDMP, etc.
Should have a good understanding of ITIL, Incident, Problem, and Change Management.
Who is TELUS International?
As the technology division of TELUS International, Digital Solutions is the team in charge of providing technology services for international markets, including Project Management, Software Development, QA, IT Lifecycle Management, applications, implementation, and testing for the latest technologies that are revolutionizing the landscape.
Everyone belongs at TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives, we have the more likely we are to crack the code on what our customers want and what our communities need. From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself as we've partnered with the world's most respected and disruptive brands for over 17 years.
TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
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