Job details

Digital Solutions, Senior Analyst

Overview:

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

We are building an elite team that plays a central role in our customer’s success. We aim to set the industry bar in relationship management and strategic program design. This role is an ideal opportunity for someone who enjoys working with websites and apps, digital marketing, and improving our people, process, and technology to solve business challenges.

In this role, you will work with a portfolio of accounts, provide Digital CX and product usage guidance and best practices, and serve as a digital product expert as needed. As a Senior Digital Solutions analyst you will be supporting our clients who leverage the Medallia Digital Experience Analytics (DXA) Product. This role offers an incredible opportunity to drive value not only for Medallia, but also the world-class brands and organisations we serve.

Responsibilities:

Assisting a portfolio clients with usage and adoption of the Medallia DXA Product; supporting their usage of the product to capture insights for digital optimization efforts
Manage client relationships and product-related questions, inquiries, how-to’s
Support configuration requests, where it might get a little bit technical in the day-to-day
Be Strategic Thought Leader for Digital Expertise and using Analytics tools to drive insights & outcomes
Provide product best practices for both internal and external stakeholders
Train customers on the capabilities of the platform and how it improves their digital experiences across websites and mobile-app
Work alongside other Medallia product experts such as Digital Feedback and Medallia Experience Cloud platform expertise

Qualifications:

Minimum Qualifications

Minimum of 4 years of experience, with prior roles in customer support, digital marketing, account management, software implementation and/ or customer experience.
Basic understanding of CSS, HTML and JavaScript in relation to websites
Must be based remotely in Colorado, North Carolina, or Toronto Canada.

Preferred Qualifications

Experience supporting Enterprise Businesses; Client management up to 10-15 accounts at the same time
Experience working with Digital Marketing Analytics tools such as Google and Adobe Analytics
Familiarity with Digital Marketing concepts such as VoC, A/B testing, and Analytics Optimization
Bachelor’s Degree or commensurate work experience

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $70,000 - $116,000. This position is bonus eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.