About Us
DigitalGenius is an AI concierge for ecommerce merchants. Our solution automates key touch points in the customer journey; handling everything from product recommendations to lost parcels & refunds.
By understanding conversations, automating repetitive processes, providing purchasing guidance and delighting their customers, DigitalGenius allows the biggest and best commerce businesses to put 40-80% of their customer support on autopilot.
Our clients’ annual revenue ranges from $10m to $10bn including clients such as Universal Music Group (Taylor Swift,etc.), SSENSE, Selfridges, Huda Beauty, MyTheresa, Reebok, AllSaints, Represent, Olipop, AirUp, Waterdrop and Honeylove.
We are friendly and informal people who are passionate about our brand as we all have a stake in our success. We have an inclusive environment, welcoming the skills and experience from many diverse backgrounds, and together we have created who we are and what we sell.
The Role
Here at DigitalGenius the goal is to become the world’s leading automation platform in e-Commerce & Retail. We already have a successful Partner Marketing Manager in Europe and now we want to replicate this role for North America. This role will be focused on two specific areas of our commercial function: Events Marketing and Partner Co-marketing
You’ll be responsible for:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Required Experience
AND/OR
AND/OR
The successful candidate will
We would prefer to speak with candidates who
DigitalGenius leverages deep learning to understand customer service queries, then resolves them by automating backend processes through a robust set of APIs. This enables end-to-end case resolution of the common repetitive journeys without human ...
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