About Appen
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.
Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.
At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.
At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Position Summary
As a Director-level Advisory Consultant, you will take ownership of business-critical, ad-hoc challenges across client services, program management, and delivery operations. Challenges could be related to client projects, root cause analysis of critical failures, automation, and process efficiency. This role will work across the enterprise with different client accounts, different internal functions, and all levels of the organization.
As a direct report to the General Manager, this role will support the success of the business unit as a key member of the Senior Leadership Team to influence business strategy, provide thought-provoking recommendations, and contribute to the success of the overall business unit.
You will bring a high level of value add to improve processes, technology, innovation, and efficiencies, while supporting the organization’s attainment of all client commitments. You will be responsible for relationships with a variety of internal organizations and accomplishing goals through indirect influence.
This individual is proactive, results-driven and an innovative leader of change and operations. The leader has a point of view supported by data and experience, is vocal, and is inspiring.
- Perform research and develop techniques to identify and mitigate threats, staying abreast of all emerging threats and develop creative solutions to solve customer issues.
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Lead large, complex continuous improvement projects (internal and client-facing) while mentoring and training junior team members.
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Conduct deep forensics to perform root cause analysis – using expert skills in data gathering, data analytics and interviewing. You will recommend and implement remediation solutions.
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Develop and present comprehensive and accurate reports, trainings and presentations for both technical and executive audiences.
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Apply advanced process engineering, like Lean and Six Sigma, to improve quality, speed, and efficiency of operations.
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Utilize automation, orchestration, and scripting to reduce manual processes, improving overall efficiency while also enabling new capabilities to meet the rapidly changing client needs.
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The ideal candidate will be a self-driven and experienced professional who has demonstrated ability to repeatedly turnaround critical business challenges and lead dramatic levels of continuous improvement in a short period of time:
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Proven ability to accomplish large, complex objectives independently with limited oversight and direction
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Proven ability to gather data, deeply analyzeraw data, and identify trends and root causes
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Proven ability to lead, generate and implement root cause analysis and remediation
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Proven ability to communicate and influence clients, executives, technical, and program management professionals.
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Proven ability to independently lead advanced process improvement exercises using techniques such as Lean and Six Sigma
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Proven ability to architect, plan, and implement automation
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Experience working across a variety of internal stakeholders with competing priorities and interests
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Proven skills at building relationships with executives including managing expectations, presenting performance, demonstrating value, and driving long-term strategy
- 5+years experience managing teams and mentoring others, including hiring and managing full time employees
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5+ years experience in a senior management role working in a metrics driven setting. Preferred that this experience include management of first line managers.
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5+ years experience in the fields of AI, data training, business process outsourcing, and/or technology consulting
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5+ years experience in a client-facing role
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3+ years experience managing large scale customer engagements
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3+ years experience leading project teams
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High level of curiosity about the future of AI, a passion to grow and develop innovative solutions for this constantly changing space
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Strong references from leaders who have high degree of confidence in your ability to partner across teams to get results, to lead change, and to achieve ambitious challenges
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BS or BA degree from an accredited University or equivalent work experience preferred.
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Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion
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Demonstrated time management and organizational skills with attention to details
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Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues. Able and unafraid to provide valuable input across the company
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Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution
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Demonstrated experience creating productive, cooperative relationships and conflict resolution skills. Effectively coaches, mentors and trains peers and team members
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Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team member
Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.