Job details

Director, Banking Product Services - job 1 of 2

Credit Karma is a mission-driven company, focused on championing financial progress for our more than 110 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* - all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London.

Banking services provided by MVB Bank, Inc., Member FDIC

Credit Karma is looking for an experienced program manager and complex problem solver with extensive fintech and retail banking compliance related experience to join the Credit Karma Banking Product Services (BPS) Team. This team is focused on deposit, loan and banking operations, product specialization and member support. You will quickly become a Credit Karma Money Product expert as you work across the BPS team, managing complex projects (and ongoing programs) within the Credit Karma Money organization. Further, as you gather context, you'll be tasked with owning special projects for the BPS team, solving complex operational problems- and deploying solutions. You will also help create an internal monitoring program throughout the Money organization. Your laser focus on execution will be critical to driving collaboration and communication within the BPS team, as well as cross functionally across the Fraud, Vendor Operations, Legal, Product, and Engineering functions. You will interface regularly with the Partnerships team and our Credit Karma Money network partners (bank of record, core processor, ATM network, etc.).

What You'll Do

Responsible for designing, implementing, directing and overseeing monitoring of Money programs for adherence to policies, procedures and regulations.
ACH and payment system process management and system configuration (processing, returns, stop pays, etc.)
Compliance/Regulatory, including complaint processing and reporting (consumer retail, deposit, loans, BSA/AML/KYC, etc.)
Reporting/Forecasting and operational dashboard design, implementation and monitoring
Bank complimentary product implementation and ongoing support (bill pay, MRDC, Overdraft, etc.)
Customer service management including associate reporting, call and email reviews, process design, training documentation, etc.
Project accountability, tracking and management with your team
Support the operational execution of BPS initiatives, such as product launches, service modifications and feature changes, problem solving, and performance monitoring.
Provide advice on new products, features, processes, systems, initiatives, and services under development.
Conduct and direct internal monitoring and ongoing reviews of organization controls, operating procedures, and compliance with policies and regulations.
Compile and issue reports detailing conclusions and providing recommendations for improvements.
Test adequacy of internal controls to ensure data reported is accurate.
Develop appropriate reports for management regarding the findings of operations review testing, maintain records of monitoring activity and schedules.
Build repeatable collaboration frameworks to ensure seamless communication and ongoing visibility between BPS and Product stakeholders
Implement internal processes and best practices for the BPS team to improve our efficiency as we grow

What we are looking for:

Deep knowledge and experience in Retail Banking Products and customer service/call center management (10+ years of experience)
Experience building and managing large banking operations and internal monitoring teams
Bachelor's Degree in Business Administration or equivalent experience in Finance
12+ in project or program management in fintech or banking
Bank deposit and loan product experience
Experience working with deposit products, ACH processing, and complimentary services such as MRDC, BillPay, Paycheck advance and Overdraft Protection

What we would like to see:

Exceptional problem-solving capabilities and superior analytical skills
Ability to handle conflict and drive agreement on decisions for which conflicting opinions and input exist
Ability to identify risks and dependencies and put in place plans to mitigate them
Comfortable working in a dynamic, ever-changing environment with a sense of urgency
Effectively presents compelling cases and demonstrates acumen at on the spot thinking, overcoming objections and positioning of opportunities
Ability to rapidly pivot with shifting priorities

Benefits at Credit Karma includes:

Medical and Dental Coverage
Retirement Plan
Commuter Benefits
Wellness perks
Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
Education Perks
Paid Gift Week in December

Pay Transparency Notice: Credit Karma's mission of championing financial progress for all starts from within. That's why we implemented role-based compensation, which ensures people who are in the same role receive the same pay with variations for geographic location only. It's all part of a more comprehensive DEI strategy that helps level the playing field. The base salary range for this role is $212,679 to $257,989, plus equity and benefits.

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.

Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We've worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

Please contact candidate.support@creditkarma.com if you are interested in employment with Credit Karma and need special assistance or an accommodation to either apply or interview for a specific role.

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