Job details

Director, Business Analytics

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started!

Are you the type of person who likes to synthesize large data sets for senior executives? Are you able to manage multiple projects across various data professionals? Are you fascinated with understanding why people do (or don't do) certain things? Do you want to work in a position where you have an opportunity to have a tangible impact on our customers and their small to medium businesses/nonprofit agencies?

If so, the Data and Analytics team has an opening for a Director, Business Analytics role as a key business partner to strategic business unit(s)(i.e. Customer Success, Product, Sales & Marketing.). This individual will liaise with the broader Data & Analytics team to help us uncover and interpret trends, surface insights, drive leverage of tableau dashboards, and engage our advanced analytics team. You must be proactive, self-driven, have endless curiosity, and empathize with our customers while possessing the aptitude to dig into complex datasets in order to answer questions that our stakeholders are asking.

This is a hybrid position with work out of our Waltham, MA office once a week - or more if you'd like.

What you'll do:

Serving an array of business stakeholders across the company, the Director of Analytics will gather and analyze data that will be used to help make critical business decisions. You will dive deep into the data, build models and provide complex analyses to help us predict usage patterns so that we can provide our customers with the right guidance at the right time.

Lead discussions and serve as a visible team representative in cross-functional meetings to stay up to date on your assigned business unit(s) that will impact the team
Collaborate with business stakeholders to recommend and establish success metrics and KPIs
Manage and coordinate project and report requests independently with minimum supervision; work with stakeholders to clarify requirements
Use available data sources and knowledge of our business to proactively surface trends, pain points, and opportunities for improvements
Proactively track new data sources to add to our data repository
Help mentor, coach, and grow the shared team of business partner analysts
Proactively contribute to the Analytics Knowledgebase, write Confluence/Wiki articles, and share information and knowledge with other team members
Provide ad-hoc analysis

Who you are:

As a senior member of the Data and Analytics team that's the single point of contact for a business unit(s), you must be able to understand the business needs of and build a rapport with people from organizations across the company (including leadership). You must be attentive to detail. Our stakeholders trust us to provide accurate data so that they can make critical business decisions. You must have exceptional communication skills, including the ability to listen and ask relevant questions in order to elicit the stakeholders' requirements even when they don't know exactly what they want.

10+ years of related business experience that demonstrates:
- Proven experience partnering with senior leaders and executives.
- An excellent understanding of relational databases, data warehouse, and cloud storage concepts, ETL.
- Extensive SQL experience; ability to write complex queries to extract, manipulate and analyze data across multiple data platforms
- Hands-on experience with Google Analytics (preferred), Pendo (preferred), and/or Quantum Metrics to examine and analyze user behaviors in the product
- Proficiency with Microsoft Excel and Tableau for data manipulation and visualization
- Ability to Identify and harvest data sources from various data platforms such as Snowflake, My SQL Databases, Google Analytics, AWS/S3 buckets.
Manage day to day research and data requests using Jira, delivery timely and accurate reports in Excel, Google Sheets and Tableau.
Collaborate with your teammates on ongoing strategies to surface insights, and contribute to the overall analytics knowledge of the team
Work with members of the other Data / Analytics teams to leverage product data with other sources to be used for analysis and predictive modeling

#LI-HK1 #LI-Hybrid

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Employees

$151,000—$189,000 USD

Why You'll Love Us:

We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. To promote the safety of our employees, their families and our community, where permitted by applicable law, we require all new hires to be fully vaccinated against COVID-19 prior to their first day of work.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Constant Contact Glassdoor Company Review

3.6