Director, Business Strategy

About BentoBox & Our Mission 

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools. 

Over 8,000 restaurant concepts worldwide rely on BentoBox as their digital front door. BentoBox is trusted and loved by hospitality groups such as José Andrés’s ThinkFoodGroup and Danny Meyer’s Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop. In November 2021, Fiserv, a leading global provider of payments and financial services technology that enables 200,000 restaurants to deliver differentiating experiences, acquired BentoBox. The acquisition will allow BentoBox to support more restaurants than ever before.

About the Role:

This role is focused on working with the BentoBox leadership team in the development of the long-range strategy for the Restaurant Vertical through the identification of opportunities and/or risks that could influence business growth and profitability. Within the scope of this individual’s duties are competitor benchmarking, keeping a pulse on industry trends and strengthening our understanding of our customer base. Additionally, this individual will be responsible for enhancing our corporate development strategy; working in collaboration with finance and product teams to evaluate build/buy/partner options to address key capability gaps.

This individual must be able to operate in a fast-paced environment and will be able to serve as the translation layer between corporate strategy and functional leadership. You should be someone who is passionate about driving business results through a cross-functional approach that balances both macro trends and company-specific dynamics.

What You’ll Do:

• Support the creation, refinement, and success of the long-term strategic plan for the Restaurant Vertical within FISV
• Building the measurement infrastructure to track progress towards successful achievement of our strategy
• Work in partnership with the PMO team/special projects to identify and lead strategic initiatives, as appropriate, and develop OKRs to enable alignment and tracking 
• Strengthen our framework for corporate development; working cross-functionally to identify and vet different M&A opportunities
• Serve as the internal expert on industry trends, competitive intelligence and macro trends; developing a mechanism to ensure key insights are shared across the business

Experience We’re Looking For:

• 6+ years experience working in fast-paced dynamic environments such as growth/late stage startups or management consulting, with a strong preference for experience in corporate strategy/business strategy 
• Experience working in the restaurant industry is strongly preferred
• Proven ability to use multiple data points and perspectives to research, scope and propose new strategic alternatives to accelerate our strategy and vision (including competitive intelligence)
• Ability to accelerate our corporate development strategy; with M&A experience delivering a significant benefit 
• Excellent communication skills with the ability to synthesize strategic insights in an actionable and compelling manner
• Experience relationship-building, specifically collaborating in a cross-functional manner to influence peers and executive leadership on sophisticated business topics
• A proven commercial sense with a bias towards improving core business metrics (both top and bottom line)