Director, Customer Experience

Teradata is seeking a leader with outstanding technical, managerial and business skills to enable and drive the Customer Success team. In this role, you will lead the growth and development of our Customer Success Managers (CSM) while partnering with local GTM leadership to establish strategic plans and objectives in order to achieve customer success and sales goals.
The successful candidate will define and build foundational practices that allow Teradata to deliver world-class engagement with our most critical customers.

What You’ll Do

Responsible for the cross-geography/team alignment, development, training and deployment of best practices.

Drives strategy for Customer Success to enable a team to focus on growing adoption of Teradata capabilities, increase customer satisfaction, and secure renewals.

Lead and mentor a team of Customer Success Managers

Accountable for the recruitment, hiring and on-boarding of high caliber talent who are passionate about developing customer relationships while shaping and supporting Teradata’s transformation.

Developing and implementing Customer Success across multiple delivery channels, including high-touch, virtual, and digital.

Develop strong working relationships across internal functions, to include Strategic Offering Management, Consulting, Customer Services, Pricing, Product Management, Sales Enablement, Marketing and Finance.

Deliver high-impact presentations and related customer interaction support on top priority customer success opportunities, when needed.

Contribute to collateral development by providing insight and feedback relative to customers’ critical business issues and solutions opportunities.

What You’ll Bring

Ability to clearly communicate complex ideas

Deep technical understanding of analytic systems

Obsessed with being customer-focused

Technical sales / presales / customer success experience

Ability to develop customer relationships from individual contributor to senior business leaders

Knowledge of the competitive landscape

Leadership to drive directly and indirectly aligned teams to deliver

What Makes You a Qualified Candidate

5+ years of experience managing a team in customer-focused organizations, including demonstration of interfacing with C-level executives

Demonstrated expertise leading strategic initiatives to operationalize and optimize pre-sales technology and architecture centric sales objectives

Ability to work in a fast-paced, environment, requiring superior skills in critical thinking, influencing, and managing multiple priorities under tight deadlines

Comfort with ambiguity, but ability to drive to clarity

Previous blend of experience in sales, business development, and services delivery for a SaaS solution is highly desirable

Interest in and previous experience with Data Analytics organizations, experience with Teradata required.

Domain expertise with cloud and experience with cloud architectures (AWS, Azure, Google, Oracle, IBM, Teradata)

BA or BS in Business or Computer Science, or related field

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.