Director, Industry Advisor - Retail

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Job Category

Sales

Job Details

Who We Are:

We're Salesforce, the Customer Company, inspiring the future of business with AI+Data+CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good-you've come to the right place.

Department Description:
The Industry Advisor team is a growing part of the Business Industry Strategy team. Our primary role is to accelerate Salesforce growth by solving real problems, identifying optimal solutions and building deep trust with both internal and external customers. Our deep experience, insights and innovative approach is the secret sauce for Salesforce's sales and solutions teams. We are the closest thing Salesforce has to a customer and we consistently bring an industry lens to everything we do, ensuring Salesforce is seen as an expert, strategic partner and subject matter authority in the industries we support in order to drive more opportunities.

Role Description
The Director, Industry Advisor - Retail will report to the VP of Retail Industry Advisors and collaborate with the existing IA team to define the strategy for the AMER market. The role will focus on developing a strong point of view and supporting strategy for Retail, staying abreast of industry trends, and understanding the importance of targeted messaging. Additionally, you will engage with customers, collaborate with field leadership teams on strategic customer engagements, approaches, customized enablement, and localized initiatives. As an advisor to C-level executives at brands, your role will involve ensuring that we listen to the voice of the customer and build lasting relationships throughout pre-sales, during the sales cycle, and post-sales.

The ideal candidate will have experience in key functions including e-commerce, marketing, operations, data strategy, and customer service. One should possess a deep understanding of company operations, challenges and opportunities across various sub-verticals within the retail space. Furthermore, you should have an extensive knowledge of industry trends and how they impact brands and consumers. Familiarity with Salesforce's solutions and capabilities in the retail market is essential, as you will present our vision to C-level audiences.

You will play a vital role in cultivating relationships with regional sales teams and working in tandem with regional Industry Business Development, Marketing, Enterprise Architecture, and Solution Engineering Teams. Using the Global Industry Marketing and go-to-market teams, you will drive a consistent global strategy.

The core responsibilities will include:

Industry Experts - Leverage our deep industry expertise to bring a Salesforce agnostic perspective on areas of the industry. Focus on sub-vert and timely topics to elevate customer conversations, increase field savvy and create internal and external conversations with influential leaders.

Team member Alignment - Partner with AMER OU leaders and their business partners to ensure we are aligned to their priorities and strategies in an effort to craft customized and prioritized solutions to customer engagements.

Customer and Exec Engagements - Engage customers in planned meetings, 1:1 engagements and roundtable discussions to establish links, flex industry expertise and build our networks to help grow Salesforce awareness in the industry and create stickiness in accounts

Account Strategy - Trusted advisor and partner to the sales teams in creating relevant, customized solutions and engagements for key accounts. We partner with internal collaborators to translate the needs of our customer into relevant Salesforce solutions to solve their biggest needs.

Your Impact:

• OU Strategy owner - account planning and target opportunities
• Account Mapping and planning - convert strategy into account plans
• Account specific POV - Tailor and translate solution message to customer
• Engage with Customer - present vision and solution
• Drive the deal to closure - engage with customer to deliver solutions
• Relationship building - engage long term with prospective and current C level executives to support their transformation strategies

Success Criteria:

• Help Salesforce exceed the global industry ACV target for the fiscal year
• Successful launch and adoption of industry clouds, exceeding the ACV target
• Successful launch and adoption of industry solutions
  

Minimum Requirements:

• Industry expertise working in, owning a P&L for, or consulting and implementing technology for the Retail industry
• Managerial experience with geographically dispersed teams with a variety of experience levels and competencies
• Be well versed in overall Retail challenges and technology trends, and have significant in-depth knowledge and experience in translating trends into successful brand strategies. Understand challenges and opportunities across sub verticals within Retail and how digital transformation can improve results.
• Held an active role in a firm's digital transformation, through the use of technology and business process improvements
• Strong communication and writing skills and ability to work across business lines
• Exceptional presentation skills in both small and large scale settings
• Ability to perform well in a fast-paced environment and crafting compelling positioning
• Exceptional teammate with proven ability to lead through influence

Preferred Requirements:

• Excellent interpersonal and communications skills.
• Proven success in a matrixed environment
• Prior background in Mass Merchant/Department Store, Grocery/Drug/Convenience, or AFA

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $212,000 to $283,550.

For Colorado-based roles, the base salary hiring range for this position is $192,700 to $257,800.

For Washington-based roles, the base salary hiring range for this position is $192,700 to $283,550.

For California-based roles, the base salary hiring range for this position is $212,000 to $283,550.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.