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Director of Consultant Relations - job 1 of 2

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Director of Consultant Relations
Growth & Strategic Partnerships
Full Time

The successful candidate will build a strategy to cultivate existing and create new relationships within the Consulting community (defined as Consultants, Brokers, and Third-Party Evaluators—TPEs) to open new TELUS Health opportunities, in the US market, across all of TELUS Health products and services including mental health and wellbeing services and administrative solutions (pension and benefits administration). The advisor relations lead will own all aspects of the relationships, including TELUS Health messaging, relationship building, bilateral dialogue. All of which will drive lead flow, increased deal sizes, and ultimately improved win rates into the respective Customer Facing Business Units (CFBUs).

Key Objectives:

Responsible for US TELUS Health consulting relationships: Bring TELUS Health experience, history, and domain knowledge to generate lead flow and pipeline in Wellness, Wellbeing, H&W, DB, and Absence, along with future products or services
Building credibility and maintaining trust by keeping partners informed of new solutions and marketplace trends as the subject matter expert in an individual’s total wellbeing, across three dimensions—physical, mental, and financial.
Prepare a personal portfolio plan and strategy for assigned Consultants
Knowledge of and ability to confidently speak to all TELUS products and services
Act as a prospector to generate growth opportunities; develop an approach to maintain strong pipeline of opportunities for each CFBU (Customer Facing Business Unit)
Work alongside CFBU sales teams for qualified opportunities (i.e., Sales leader, Product, Bid Managers, Proposal Writers, and Legal)
Support broker producers with proposal content and presentations to prospective customer organizations (i.e., maintain updated language, positioning and pricing within the brokers internal RFP portals)
Adjust growth plans proactively to achieve, if not exceed, annual and quarterly leads
Accountable for, and compensated based on, success of annual lead targets
Actively lead interactions with consultants (Third Party Evaluators, Consultants, and Brokers), developing and maintaining long term strategic relationships at senior levels of the organization by providing excellent customer service and consultative support to corporate contacts at all levels

Responsibilities:

Build a national and regional strategy for each consultant, while following the defined TELUS Health governance framework, and executive reporting
Project and forecast annual and quarterly new business, lead pipeline
Track opportunity metrics through Salesforce, and in many cases presenting to management directly
Collaborate with CFBU resources: Sales/Development, Client Relationship Leaders (CRLs) and Customer Success Managers (CSMs), and Marketing teams to establish lead generation plans
- Account Planning
- Deal Planning
Leverage consultant relationships for communication of market trends into Product teams
Maintain a deep understanding of the market by monitoring the competition and other industry dynamics and trends
Maintain a network with existing customers, prospects, and consultants (Consultants, Brokers, and Third-Party Evaluators—TPEs) as well as participating in professional associations and industry networking events
Participate in regional and cross-CFBU strategy, growth, and leadership initiatives as needed

Team Participation and Leadership

Meet with extended team to review performance, progress, and targets
Participate in developing a scalable growth/sales process and adherence to its structure
Engage team members to work as a positive unit and share best practices
Lead in accordance with company culture and values to deliver results effectively

Requirements:

Post-secondary education in Business Administration, Sales, Marketing, or industry-related field
8+ years related work experience Sales, Business Development, Partnerships, or Consultant Relations
Work experience in benefits administration, wellness, wellbeing, or healthcare is an advantage
Market knowledge and extensive current relationships with the consulting community (Consultants, Brokers, and Third-Party Evaluators—TPEs)
Goal oriented, and results driven
Excellent communication, organizational, and interpersonal skills
Demonstrated ability to manage special projects to successful completion
Demonstrated ability to be a leader and an agent for change
Demonstrated ability to negotiate, manage conflict, and manage risk
Always reliable, consistent, flexible, and adaptable

TELUS Health is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

talentacquisitiononboarding@lifeworks.com

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

By LifeWorks

LifeWorks is committed to the principles of employment equity. We respect, value, and encourage individuality and cultural diversity. Valuing employees is part of our core values and guiding principles. We support an Employee Referral Program th...

24 jobs

INDUSTRY

Business Consulting

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Toronto, Canada

DATE POSTED

June 10, 2023