Director of Education and Quality (Remote)

Nice to meet you, we're Vesta Healthcare.

Vesta Healthcare is a Series B startup with a simple mission: Delivering extraordinary outcomes by unlocking the power of caregivers. We enable people with personal assistance to thrive at home, in their community by assuring their caregivers have the resources, data, and support they need. We achieve this through a combination of analytics, technology, services, and deep healthcare expertise.

Our program monitors in real-time, identifying issues before they become health events, and helping connect those in need with those who can help via technologies such as video, chat, and telephone. Our technology platform includes home-based mobile applications, a clinical dashboard, and data analytics on data not previously available to health professionals. We are disrupting a $109 billion industry and have recently closed our latest funding round with a blue-chip list of investors.

We're looking to add to our team of experts who care deeply about our mission.

Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our healthcare system. We're inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play. We strive to continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).

The ideal teammate would be…

As the Director of Education and Quality, you would be a valued member of the team. We are looking for a detail-oriented RN who can provide the strategic direction and day-to-day oversight of company-wide quality activities including identifying and benchmarking against national and industry best practice goals and internal metrics, performance improvement, patient safety, regulatory compliance, and articulating and measuring the value of services provided by Vesta. This individual will also serve as a role model and facilitator in assessing learning needs and planning, implementing, and evaluating educational activities. The Director of Education and Quality is self-directed and possesses advanced analytical skills, logical thinking, creativity, and the ability to anticipate and identify opportunities and potential problems. This position will closely collaborate with the clinical and administrative teams in successfully leading quality, process improvement, and professional development for our medical practices.

The ideal teammate would be able to:

• Partner with leadership across the medical groups to drive efficiencies and enhance staff training and competency and overall quality outcomes.
• Ensure the right systems and mechanisms are in place at all levels of the organization to create consistent and accurate reporting by standardizing workflows to remove variation.
• Create standardized onboarding and ongoing education to ensure the clinical team is practicing consistently and always with the most up to date information
• Assist and at times drive new workflow development to improve processes and consistency of clinical care at scale
• Build upon the current policies and procedures handbook. This includes a competency checklist that can be used within each medical group.
• Enhance availability of data to help guide decision making on a real time basis.
• Serve as the internal expert on all matters related to quality. Including but not limited to: rules and regulations, relevant laws and staying abreast on current trends.
• Oversee all quality activities related to development, implementation, maintenance of and adherence to policies and procedures pertaining to quality in compliance with all laws, regulations, and statutes.
• Work closely with all medical groups and clinical leadership to ensure quality goals and outcomes are achieved.
• Support an infrastructure and foster a culture that supports organizational learning, a high-reliability organization, a Just Culture and quality care.
• Coordinate external and internal quality reporting functions within the organization and ensure that the reporting formats meet the needs of the audience to whom they are delivered.
• Mentor and develop staff and ensure appropriate, educational programs, orientation and training courses to maintain current and future competency.
• Assist in the planning, training, implementation, and monitoring of quality process improvement initiatives and maintain a work plan.
• Communicate with a diverse team to track submission of event follow up reporting.
• Prioritize daily tasks and meet deadlines consistently.
• Communicate clearly and professionally with practice and clinical leaders, peers and clinicians.
• Interact with patients and caregivers to resolve practice related concerns in a way that supports Vesta's mission.
• Develop a quality structure for Vesta and Care At Home Medical practices. This includes building a Quality and Safety Committee structure that can help drive organizational success.
• Perform various ad hoc administrative requests.

Would you describe yourself as someone who has:

• Master's/DNP/PhD degree (preferred)
• Nurse Practitioner certification (required)
• Bachelor's degree with current active RN license (required)
• Quality/Process Improvement Certification (preferred)
• Professional development certification and/or formal training (preferred)
• 5+ years of healthcare experience (required)
• 3+ years of quality improvement and education experience (required)
• Experience with Powerpoint/Excel / Google Slides/Sheets (required)
• 1+ years of patient facing communication or other customer service experience (preferred)
• 2+ years experience with state and federal laws, HEDIS measurements and auditing, annual reporting, medical record reviews, and NCQA standards (preferred)
• Experience working in a remote environment (preferred)
• Strong analytical, written and verbal communication skills; demonstrated ability to think critically and adapt well to new processes
• Motivated self-starter and creative problem-solver who is comfortable working in a fast-paced, dynamic environment
• A genuine, compassionate desire to serve others and help those in need

In addition to amazing teammates, we also offer:

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• 12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms, home equipment, online classes, etc
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with match

Pay range is $135k-$150k annually based on experience.

We look forward to speaking with you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

We are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!
If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta email. You might see things from a similar domain address, but with a slight misspelling, for example. We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta domain.