Director of IT Enterprise Applications – Front Office

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.

Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

SEEKING CANDIDATES IN THE RALEIGH DURHAM METRO AREA

HYBRID WORK MODEL

This position of Director of IT Enterprise Applications – Front Office is for an experienced information technology (IT) director to lead our team of software engineers and other technology staff who support both legacy system maintenance, new application development, data architecture, and quality assurance. Extreme Network’s strategic direction is to modernize our core systems on the current market leading platforms (e.g. Salesforce) leveraging its social, mobile, and integration capabilities. Must have a strong background in technology, system integration, data architecture, application development, and agile software development methodologies.

The ideal candidate will have prior experience in successfully leading a diverse technical team, and strong leadership skills. Additionally, the candidate should have the ability to build and cultivate relationships with stakeholders across various areas of the business in order to drive efficiency & effectiveness. This role is expected to integrate strategy, technology, and initiatives to support the growth and transformation of Extreme Networks..

Position reports to Vice President, IT Enterprise Applications.

Location: Raleigh-Durham area but can be flexible.

Establish strong, positive relationships with Extreme Networks internal business stakeholders in Sales

Must have an ability to map business processes to technology solutions.

Must be detail oriented, a strong communicator with great interpersonal skills, and ability to motivate the team to deliver multiple projects simultaneously and meet deadlines.

Must have a strong technology background with the ability to execute a strategic vision, coupled with the ability to explore and recommend new technology and development approaches.

Direct the IT Front Office Applications team in support of multiple legacy system enhancements, modernization, system integration, and new application development projects. Management duties include:

Mentoring/coaching/managing individual team members

Establishing the appropriate management structure for the department

Goal setting and performance appraisals

Aligning team objectives with Extreme Networks mission/vision/values

Leading by example, hands-on approach.

Budgeting

Vendor management

Direct the IT Front Office Applications team in supporting, maintaining, and rationalizing the applications footprint including integrating, migrating, and/or modernizing applications on the current market leading platforms e.g. Salesforce. Must have solid understanding of system architecture, integration, and data migration approaches.

Coordinate and integrate application development from external IT and third-party managed services partners.

Coordinate and prioritize the activities of resources to enable progress on multiple, concurrent high priority projects.

Communicate across all levels of the organization to ensure identification of and response to business technology requirements.

Participate in the definition, champion and enforce the use of portfolio and project management, software development, change, QA, and release management processes, consistent with the standards established by the company.

Work closely with enterprise project management office (PMO) to apply a disciplined approach to develop requirements, project plans, budgets, schedules, and risk profiles for information technology projects.

Apply agile and/or iterative development methodologies to software/application development projects. Lead the effort to introduce and refine agile approaches within the organization.

Establish and maintain a complete software development lifecycle including methodology and tools from design through test and delivery with an emphasis on software configuration and change management across cloud and on-premises application environments. Support dynamic metrics and reporting of SDLC process and status.

Experience/Qualifications

At least ten (10) years’ experience in CRM, Sales, technology or an equivalent combination of education and experience to perform the essential functions of the job with at least five (5) years in a management

Bachelor’s degree in Information Technology or equivalent.

Proficient in cloud platforms and applications, and experience implementing at an enterprise-scale

Broad knowledge of IT architectures, methodologies, processes, and tools.

Strong background in software/application development lifecycle, including budget, planning, requirements management, and test procedures.

Proven leadership experience in a large and complex IT organization providing services to internal and/or external clients.

Disciplined process orientation, attention to details, troubleshooting skills, and root cause analysis expertise.

Ability to think critically and strategically and to collaborate effectively with staff at all levels.

Ability to display tact and diplomacy in difficult or sensitive situations.

Ability to proactively solve problems and work independently.

Skilled at effectively resolving conflict.

Ability to design and implement strategies which maximize employee potential and foster high ethical standards in meeting the organization’s vision, mission, and goals.

Focus on fostering an environment of accountability

Background in Salesforce highly desirable.

Salary Range based on experience and qualifications

$162K - $203K

Salary Range based on experience and qualifications

$162K - $203K

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.