Director of Marketing Operations

About BentoBox & Our Mission 

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. Restaurant concepts worldwide rely on BentoBox as their digital front door for elevated design, built-in marketing tools, actionable data, and a best-in-class customer experience that’s built for growth. BentoBox is trusted and loved by industry leaders such as José Andrés’s ThinkFoodGroup, Danny Meyer’s Union Square Hospitality Group, Emmy Squared, Suerte, and The Meatball Shop.

Our mission is to empower the world's restaurants to succeed in their mission of hospitality.

About the Role

The Director Marketing Operations will report to the VP of Revenue Operations and is directly responsible for collaborating with leadership to ensure the effective measurement and execution of a wide variety of marketing campaigns across the lead lifecycle. You will be accountable for helping a fast-growing organization scale up operations, while getting the most out of a MarTech stack that integrates with Salesforce. 

The ideal candidate must have excellent program management skills with the ability to translate marketing needs into technical requirements and manage stakeholder expectations. You are organized, strategic, analytical, and detail-oriented with strong communication skills. You are comfortable working cross-functionally and building strong relationships to drive change and influence without authority.

What You’ll Do

• Be a trusted, strategic thought-partner to both the Marketing and RevOps leadership team
• Lead and build a small, mighty team, supporting the business in a scalable way
• Create and optimize campaign and lead lifecycle operations across marketing, sales and customer success, including processes, workflows, and automations that drive team effectiveness
• Ensure RevOps team priorities are aligned and Marketing business objectives are met across business systems, enablement, and business intelligence projects
• Define, manage and communicate reports and dashboards that effectively communicate marketing performance, partnering closely with business intelligence to build reports and provide key opportunity analysis
• Guide and support the management, implementation, and troubleshooting tech stack integrations such as Marketo and Pardot, Salesforce, Drift, Google Analytics, Asana, etc.
• Lead processes and system changes to ensure compliance with email, privacy, and more

Experience We’re Looking For

• 7+ years in startup or growth-stage tech company marketing operations or equivalent experience
• Experience managing a full suite of marketing automation software. Our stack includes: Salesforce, GetSiteControl, Google Analytics, Google Tag Manager, Drift, Pardot, Zapier, Customer.io, Hotjar, and coming soon: Contentful, Marketo, Seismic
• Exceptional knowledge of SMB SaaS marketing best practices, including metrics/key performance indicators
• Excellent analytical skills and problem solving capabilities
• Experience working cross-functionally and managing senior level stakeholders, both technical and non-technical
• Effective communicator, facilitator and collaborator
• Significant hands-on experience implementing and optimizing processes, procedures and tools 
• Entrepreneurial mindset that is constantly seeking creative solutions and proactively identifying new areas for improvements
• Adaptable in rapidly changing environments with a high degree of comfort navigating ambiguity
• Can handle and protect sensitive data with care

Bonus points if:

• You have first-hand experience working with small business restaurants
• You are experienced with Asana and Google Suite

Perks of Joining Us:

We’re building a hybrid workforce, all or most of our roles can be worked remotely, regardless of location, unless specified. 

• Competitive salary
• Comprehensive benefit plans to suit your unique needs 
• 401(k) and Employee Stock Purchase Plans
• Generous time off programs including paid parental leave
• Holistic wellness program
• Employee resource groups
• Professional development, growth and support
• Opportunity to work with a passionate team making a positive impact on the hospitality community

Important Information on BentoBox’s COVID-19 Vaccination Policy

In order to protect our community, BentoBox newly hired employees in the United States will not be required to be fully vaccinated, but will be required to disclose vaccination status. Associates traveling within the U.S. will no longer be required to attend safety briefings and Fiserv-sponsored events will no longer require proof of vaccination. All Fiserv associates can enter and work in Fiserv facilities regardless of vaccination status. 

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.