Director of New Market Development

The Strategic Partnerships team ventures to find the niche use cases, the undiscovered applications, and the untapped segments, turning these learnings into new verticals and revenue opportunities for Ribbon. We focus on greenfield opportunities, product-market fit testing, and atypical partnerships. We are excited by all of the ways the healthcare industry can work with Ribbon and are not afraid to think outside the box to make that happen. 

As the Director of New Market Development, you will define and shape our strategy for new distribution channels and partnerships (i.e. EMRs, CRMS, data analysis platforms). You will build upon our early channel partner success to then identify the best partners and negotiate partnerships that help both Ribbon and the partner accomplish their missions. You will explore new products to build and partnership terms to construct to help launch accelerated revenue streams for Ribbon. This role will require cross-functional skills across commercial strategy, product, marketing, and executive stakeholder management and will be operating in ambiguity as we work to define the channel partnership strategy together. You will be an early hire on a new team, and ultimately, you will have the opportunity to build a best-in-class function.

What we look for at Ribbon 

• Passion and drive to simplify healthcare by building products that increase access to care and power every healthcare decision to be high-quality, cost-effective, and convenient
• Commitment to Ribbon Health company values, working on an exceptional team, and building an exceptional company
• Grit, hustle, desire, and a “get-it-done” attitude; strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams
• Dedication to the creation of a diverse, equitable, and inclusive environment where teammates are celebrated for their unique perspectives and work together to simplify healthcare for all

What we're looking for in this role

• You are unequivocally motivated by ambiguous challenges in new environments; you love adding structure to open-ended problems and developing a scalable and repeatable path forward to solving those problems at scale
• You thrive on meeting and developing new creative partnerships, especially in new environments, that can unlock sources of value that neither part of the partnership had previously considered possible alone
• You are a long-term strategic thinker who can develop agreement structures that control for long-term variability and increase the size of the pie for all parties involved
• You love working to solve cross-functional problems, building a perspective based on the input and collaboration of others across teams, including both technical and non-technical teams
• You are an inspiring communicator and a deep listener. You quickly build empathy for other problems and think of creative solutions to move forward together
• You take a hypothesis-driven and analytical approach to new and difficult problems, quickly identifying the root causes of problems and developing fact-based hypothesis that you can quickly test and iterate to move forward

Your day-to-day

• Identify new partnership opportunities, develop relationships, and structure mutually beneficial partnerships with leading healthcare solutions where Ribbon can enhance offerings and where Ribbon data can be further distributed across the ecosystem
• Negotiate and structure bespoke and complex deals with new partners that drive mutually beneficial outcomes in the immediate and long-term
• Lead our channel partnership strategy and collaborate closely with go-to-market, product, and customer deployment teams to ensure we’re on a scalable path forward
• Work closely with go-to-market to develop our channel partnerships value proposition, partnership enablement plans, and more to ensure scalable growth
• Surface relevant signal from the market that have implications on how we we go-to-market

How we live out our values for our teammates

Our goal is to make this the best career decision any of us have ever made. We stand by our values to make it happen.

Run Toward Hard Problems | We are motivated by the toughest challenges. We seek out hard problems that have the most impact and solve them to help those who need it most. We encourage our teammates to take ownership of outcomes that motivate them. Everyone at Ribbon has a say in our objective and key result (OKR) planning process for their teams and across teams. 

Put Your Team First | We are a family. We are all happier and healthier when we take care of each other and put each other’s needs ahead of our own. We take care of you by offering fully covered insurance premiums on health, vision, and dental, a 401K plan match, and a flexible working policy that includes progressive family leave guidelines, flexible working schedules, and unlimited vacation.

Do What You Say | We are honest with each other. We are accountable to each other. When we commit to accomplishing our goals, we make it happen. Every team member has the opportunity to own high-impact work at Ribbon.

Stay Hungry, Keep Improving | We are humble. We will make mistakes, learn from those mistakes, and be better because of those mistakes. Here, feedback is a gift and mistakes are learning opportunities. We have a thoughtful culture that focuses on giving and receiving regular positive and constructive feedback to help us support each other and make each other better. Also, speaking of “hungry” we offer plenty of snacks, food, and coffee.

Practice Habits of Excellence | We measure our success by the process it took to get there. We will always do our very best and we are proud of the outcome because of it. At Ribbon, we focus on how we get things done by documenting and sharing our learnings, We are building the systems we need to scale our company and support our work for the long-term. 

Build With Empathy | We are building the best healthcare experience for our users. When faced with a difficult decision, we do what’s best for people’s lives. This includes our team. Every Ribbon teammate shares working and lifestyle norms, and we hold each other accountable to respecting these norms so each person can balance work-life integration that works for them.

Ribbon Health is proud to be an Equal Employment Opportunity employer. We do not discriminate on any basis covered by appropriate law. All employment is decided on the basis of merit, qualifications, performance, and business need. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@ribbonhealth.com.