Director of Operations

Director of Operations - Austin & San Antonio Market

Freebirds is looking for a strategic leader over the multiunit leaders, who can foster excellent culture, support an inclusive workplace, and motivate others to ensure their Tribe exceed sales and profitability. If you find yourself always going above and beyond for guests and your team, this is the role for you.

We are rapidly growing and trying to double in size in the next 5 years. Together, we work towards out Vision, which is to become the largest, most loved burrito brand in Texas. This position requires relentless efforts to build a strong bench of top performing managers in their market. We are looking for a leader willing to roll up their sleeves and support in our growth plan. Do you have what it takes?

Our Mission, Vision, and Values:

• Mission: To deliver Craveable food and It’s Your World service to every guest as One Tribe.
• Vision: To be the largest, most loved burrito brand in Texas.
• Values: Teamwork, Relentlessness, Integrity, Best in Class, Empowerment “TRIBE.”

People

• Work closely with VP of Operations and HR team on development process to build pipeline of leadership talent for NRO’s
• Supervise a team of 3-4 Regional Managers in multiple trade areas
• Make decisions with HR consultation, concerning hiring, promotions, disciplining, and discharge of restaurants leadership team
• Build success through the creation of a culture which empowers and rewards top performers, and compassionately improves or removes low performers to benefit the continued improvement of the leadership team
• Casts clear vision in support of internal growth pipeline of talent and succession planning for new location growth needs

Process

• Maintain an effective system of partnering with Restaurant Support Center including Training, Talent Acquisition, Marketing, Facilities and Maintenance support
• Ensures high levels of operational excellence are achieved through in person visits and the use of objective data
• Achieve financial success in supporting RM team to build sales and increase profitability
• Demonstrate operational excellence through training, coaching, discipline, and encouragement of Regional Managers and the restaurant leadership team
• Evaluate the conflict resolution skills of Regional Managers and influence positive communication
• Use data and tools to measure objective results with each region to help guide coaching and improvements with Regional Managers
• Help support restaurants with LTO’s and implementations and follow up on results
• Partner with Human Resources in any investigations that arise and work with HR to finalize any future actionEnsures that restaurants are compliant with government and food inspections

Product

• Demonstrates high caliber leadership and removing obstacles, so restaurants have the highest standards of service, safety, cleanliness, and food quality
• Vision setting, planning, and implementing an effective strategic direction in partnership with the VP of Operations for each region for all objective measures
• Support the executive team in creating the company’s strategic direction

Requirements

• Multi-unit restaurant management experience in fast-casual restaurant concepts, preferred
• Proficient in restaurant operations, back if house, and point of sale systems
• Experienced leading a team through objective measures of performance
• Advanced understanding of decision-making process, deliverable prioritization, and timelines
• Advanced ability to communicate, influence, and negotiate decisions while motivating assigned teams
• Navigates change and fast paced environment with efforts to support/develop change management rollouts
• Strong understanding of restaurant functions including training, recruiting, and delegating certain tasks
• Requires 50% travel within home and surrounding markets
• Ability to bend at the waist and lift items up to 50 lbs
• Must have the ability to stand for long periods of time
• Must have Food Safety Manager Certification upon hire
• Must have valid state driver’s license and insurance upon hire

Why work for Freebirds?

• Medical, Dental, Vision, and Life Insurance
• HSA with $1000 Match per year
• PTO + 401K Eligible + Paid Holidays
• FSA & Pet Insurance Options
• Excellent reward & recognition programs
• Company vehicle and cell phone re-imbursements
• Ticket, event, and gym partnership discounts
• Free Burritos!!!

As part of the interview process, Freebirds requires reference checks from previous supervisors.