Director of Product Management, End-User Experience Monitoring

We believe this area has significant room for further expansion into additional use cases and capabilities. We are looking for a leader to help lead this product line and continue to explore.

Reporting to the VP of Product, you’ll set direction by working directly with customers and make plans come to life by leading a cross-functional team of design, engineering, and go-to-market. Your mission is to deliver massive customer and business value by shipping the right product at the right time.

• Stay hands-on with customers to keep them happy today while gaining insight into future ideas
• Define & drive the vision to help customers of every size see every digital experience like it’s their own - from the device through the app
• Identify and execute on go to market and distribution opportunities to further integrate ThousandEyes capabilities into new devices and partners
• Distill a vision into a compelling roadmap that focuses on solving customers' complex problems
• Develop a clean user experience in the product to enable customers to identify and act on recommendations quickly
• Build and lead a great product team (recruit, hire, coach, mentor) with clear, measured outcomes

• Technical Acumen: You will work closely with engineering to understand technical tradeoffs and their impact on the product. Being comfortable with end-user devices and networking technologies
• Product Sense: Our favorite product managers bring together insights from every corner (customers, engineering, design, and go-to-market teams) to design and build the best product experience.
• Curiosity: The best candidates understand that creativity and growth start with a curious, humble mindset and asking thoughtful questions.
• Ownership: The best product managers take the responsibility of delivering a successful product to heart, and step in wherever needed, even if crossing typical role boundaries; they never shy away from the details nor lose sight of the bigger picture.
• Communication: Effective communication to any audience (company leadership, engineering, customers, and more) is key to success in this role.
• Attitude & Ambition: The best candidates are smart, hard-working, competitive, and not afraid to fail. They are a team first but willing to take the lead with minimal guidance and supervision.

Apply for this role if you:

• Have 5+ years of Product Management experience, ideally with demonstrated success in enterprise/SaaS software products. Experience and/or passion for working with networking and machine learning
• Bonus: have experience scaling a high-growth product from early stages (<$1M in ARR) to a larger business ($50M+)

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.