Director of Product Operations

Reltio, Trusted Data Foundation for Your Business Outcomes

About Reltio

At Reltio, we're on a mission to enable digital transformation by delivering a single source of truth for enterprise data designed for the digital experience economy. We are disrupting the master data management (MDM) software market when we launched the first cloud-native MDM software-as-a-service (SaaS) platform. The Reltio Connected Data Platform leverages a cloud-native multi-tenant architecture and our ecosystem to enable speed, agility and flexibility at scale. Companies across industries rely on Reltio to deliver mission-critical, secure, trusted real-time data at scale to create connected omnichannel experiences for their customers, partners and employees.

We've earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. So if you're ready to work on unrivalled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let's talk.

Reltio's Focus:

At Reltio, you can take part in our mission to enable digital transformation by delivering a single source of truth for enterprise data designed for the digital experience economy. We contribute to more fulfilling and happier lives for people everywhere by delivering single source of truth for data enabling digital transformation. We leverage a cloud-native multi-tenant architecture and our ecosystem to enable speed, agility and flexibility at scale. We pride ourselves in our transparent, leadership, and meritocratic company culture and have achieved the Fortune 100 best companies to work for.

Reltio's values:

• Customer First
• Better Together
• Simplify & Share
• Own It
• Always Better Than Yesterday

As a Director of Product Operations at Reltio, you are responsible for creating alignment and optimizing operations between product management, engineering and customer-facing teams so that Reltio can deliver products with higher quality and drive faster customer adoption. As a Director of Product Operations , you'll work directly with product management and engineering teams on Reltio's top priority initiatives and support and coordinate release management and roll-out activities. You'll be responsible for building strong connections with customer-facing teams (customer success, sales, support, etc), ensuring a tight product feedback loop, and coordinating high-quality releases and feature launches. You will also enable data collection and management of the various supporting systems used for managing product roadmap and customer feedback. This is a highly cross-functional role and critical for the success of Reltio's Product-Led Growth initiatives.

You will regularly report to the leadership team to review the status of key initiatives, data regarding customer feedback and adoption of products, as well as other key business metrics.

You should bring an enthusiastic, team-player attitude, foster cooperation with other departments, and drive collaboration across different teams and departments to ultimately drive successful outcomes for the various initiatives supporting Reltio's product strategy.

Responsibilities

• Business & Product strategy and Portfolio Planning – Support in creating a comprehensive vision & strategy and identifying key initiatives to support Retio's growth priorities. Define and execute data driven product strategy and portfolio planning, and provide data and insights to measure performance against objectives and key results.
  
  
  
• Product Adoption and Value Realization Analytics – Uplevel the understanding of how the product is being used in the real world. Develop, facilitate and drive cross-functional initiatives & alignment with key partner organizations, including Engineering, Marketing, Sales, Services, Support, and Partners to drive product adoption and value realization.

• Release and Launch Readiness – Own product release and launch readiness to ensure that customer-facing teams are ready with the information and processes required to support new releases and products. This includes managing agile processes for early access products, customer validations, and partner and sales enablement
  
• Operating Mechanisms – Lead and support the operating mechanisms and operational meetings and reviews at Reltio. Help define short-term and long-term outcomes at the company and product organization level and drive success by enabling cross-functional teams.

• Tools and Processes: Own and manage the product tech stack and processes for product planning, roadmap, release planning, customer adoption and feedback.

Required Skills

• 10+ years of total experience with 5+ years in Product Operations, Product Management or Program Management in an Enterprise Software-as-a-Service company.

• Excellent project and program management skills with a track record of leading and proactively managing end-to-end execution of projects/programs.

• Great written and verbal communication skills with ability to present complex topics for audiences of varying technical / business acumen

• Experience with Project Management, Agile development methodologies, and Design Thinking is a plus

• Familiarity with Product Analytics tools, roadmap and SDLC tools to build and communicate vision, business plans, roadmaps. Experience with GTM strategy and pricing is a plus.
  
• Bachelor's degree or higher.