Director of Product Sales

ABOUT US:

Namify is in the business of belonging. For over 20 years, companies of all sizes have partnered with us to elevate their recognition programs, corporate gifting strategies, branding initiatives, and employee engagement. Through automation and more sustainable practices, we are revolutionizing the swag industry which has traditionally been wasteful and awkward. We’re growing fast because the world recognizes how desperately services like ours are needed. Now we are looking for energetic “inclusion superheroes” to join our team. So, if you are a detail-oriented person and like the idea of creating more happiness in the workplace, we want to talk to you … like yesterday.

ABOUT THIS JOB:

Namify’s Director of Product Sales supervises the daily operations of the product sales and customer service functions and trains and coaches the team. The Director of Product Sales also identifies operational issues and oversees the resource allocation and workflow of support activities such as order processing, data collection, and the preparation of reports to support sales teams. Additionally, the Director of Product Sales resolves escalated and complex customer requests or complaints, coordinates the processing of sales incentives or commission programs and manages team members in the daily performance of their jobs and ensures that department goals are met.

PRIMARY RESPONSIBILITIES:

• Train team members
• Manage and assign unassigned accounts
• Identify process inefficiencies
• Create and update process documentation
• Effectively resolve escalations
• Performance Reviews
• Enforce policies
• Be the voice for the team to higher levels
• Lead out in the interviewing and selection process for job candidates

SECONDARY RESPONSIBILITIES:

• Process order requests as needed
• Answer client questions/concerns as needed

Taking ownership and pride in these tasks will allow you to thrive in this position for the benefit of both your team, Namify and our clients, and most importantly yourself. A reflection of your care and dedication to our client’s needs will be seen in the quality of your work, and won’t go overlooked. You are to be accountable for results and should take ownership of your area, processes, and communications seriously, while still having a rewarding and pleasant experience working for our company.

BENEFITS AND COMPENSATION:

• Up to $122,000 a year, depending on experience
• Immediate PTO accrual
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with up to 4% employer match

SCHEDULE:

• Monday to Friday, 9:00am-5:00pm (Full-Time)
• Remote work is not available for this position

Must have proper documentation for employment in the United States

Must perform Pre-Employment drug test

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of emotional intelligence
• Previous management experience required
• 5+ years of Customer Service and Sales experience required
• Bachelor’s degree
• Ability to operate a computer and use google office suite effectively
• Must be able to learn and navigate a variety of software systems
• Must be able to communicate effectively with clients and team members at all levels.
• Must have great attention to detail, even with repetitive processes.
• Must be able to follow instructions, both written and verbal.
• Must be able to give instructions, both written and verbal.
• Must be able to work under deadlines and quotas in a fast-paced environment.
• Must be able to sit at a desk on a computer for 6+ hours a day.
• Ability to lift and relocate items