Director of Support Services/Patient Access

Director of OBOT Business Office Services/Patient Access

This is a Hybrid Role

The Director of Business Office Support Services is responsible for the OBOT and Residential Treatment Center entities in leading and directing business office revenue cycle activities related to admissions, registration, and precertification/preauthorization, insurance verification, financial counseling, and on-site cash collections, ensuring optimal patient relations and performance standards are maintained. This position is responsible for training, directing, and auditing the Business Office Services Coordinators, Front Desks, Intakes, Admissions Clerks, Patient Account Representatives, and Patient Access Representatives.

Responsibilities:

• Establishes and implements business office policies and practices in coordination with the VP of Revenue Cycle Management.
• Provides direct supervision to the Business Office Services Coordinators of the OBOT and Residential Treatment Center entities.
• Travel to different clinics to direct the planning and facilitating all patient registration functions in order to ensure effective cash flow through quality data gathering, focusing on upfront cash collections, finding funding solutions for uninsured patients, improved customer satisfaction, improved employee satisfaction and maximum reimbursement for clinic services rendered to patients.
• Coordinates activities with the Vice President of Revenue Cycle Management.
• Facilitate communication between the clinics and other departments within the National Support
• Provides guidance and direction in acquisition due diligence.
• Provides guidance and direction in de novo program openings.
• Develops training materials related to the company’s EMR.
• Provides guidance and direction in company EMR conversions.
• Provides front desk guidance and develops policies and procedures for grant patient qualification and verification.
• Develop and implement goals and objectives for the Front Office area that support the missions and objectives of the clinic and BayMark.
• Collaborates with the National Support Center leadership to prioritize clinic initiatives and objectives
• Implement, monitor, and revise annual goals, objectives, and performance standards for each functional area of departmental responsibility.
• Monitor, track, and evaluate staff productivity and performance and provide summary reports to executive management on a monthly basis.
• Oversee department training and individual development.
• Collaborates with Treatment Center Directors and Regional staff to formulate and revise forms and develop administrative aspects of the program.
• Develop and implement corrective action plans for external and internal inspections.
• Support organizational and departmental philosophies, goals, and objectives and through own behavior which leads and motivates others to do so.
• Interact with all staff in a positive and motivational fashion supporting the Company’s mission
• Assist Treatment Center Directors in identifying qualified Front Office staff.
• Remain composed in a stressful environment and deal with frequent deadlines and multiple priorities.
• Comply with internal controls, policies and procedures.
• Comply with BayMark policies and procedures, Compliance Policy and Code of Ethics.
• Conduct all business activities in a professional and ethical manner.
• Ability to handle stressful situations and interact with others
• Exercises discretion and independent judgment with respect to matters of significance.
• Must be present during working hours at the office for in person meetings and access to a computer without violating company policy.
• Regular attendance is to be maintained.
• Other duties, as assigned.

Qualifications:

• Seven or more years Supervision experience over Front End and Back End Revenue Cycle experience.
• Minimum of ten years’ experience in a supervisory/management role.
• Previous experience with Revenue Cycle Management Systems/Practice Management Systems
• Understand managed care and insurance contractual arrangements.
• Understands verification of benefits.
• Exercise good judgment in handling of accounts and demonstrate a professional approach when dealing with patients.
• Demonstrate good leadership and supervisory skills, driving the team to achieve goals and objectives.
• Exhibits excellent written and oral communication skills.
• Excellent documentation and computer skills required including proficiency in Excel.
• Compliance with accepted professional standards and practices.
• Initiative to take charge of unforeseen situations, solve problems and adjust to schedule changes.
• Satisfactory references from employers and/or professional peers.
• Satisfactory drug screen and criminal background check.

Benefits:

• Competitive salary
• Comprehensive benefits package, including medical, dental, vision and 401(K)
• Generous paid time off
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

Here is what you can expect from us:

BayMark Health Services, a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient and inpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.