Director of Talent Development

Summary

Our ambitious People mission is to build a company where joining Ribbon is the best career decision anyone’s ever made. We recognize that this doesn’t simply happen by force of will - it requires work from both Ribbon and the individuals joining our team. One of the ways we’re looking to meet this ambitious goal is through a talent development strategy that builds with empathy and upskills our team in ways that will serve them during their time at Ribbon and beyond. We’re looking for someone who can lead the creation of a program that focuses on development and learning while connecting that to a meaningful career progression for our team. In this role you’d be responsible for crafting, implementing, and iterating upon our talent management and learning strategy, including assessing our team needs, developing programming, and scaling your efforts across functions. You’ll be the creative director and all-hands-on-deck implementer of the programming you craft. You’ll drive outcomes that impact our entire organization, with the opportunity to build a team over time.

What we look for at Ribbon

• Passion and drive to simplify healthcare by building products that increase access to care and power every healthcare decision to be high-quality, cost-effective, and convenient
• Commitment to Ribbon Health company values, working on an exceptional team, and building an exceptional company
• Grit, hustle, desire, and a “get-it-done” attitude; strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams
• Dedication to the creation of a diverse, equitable, and inclusive environment where teammates are celebrated for their unique perspectives and work together to simplify healthcare for all

What we’re looking for in this role

• You’re a thought leader in talent management and development; you assess needs with immense curiosity and love piloting development experiences to upskill a growing organization; you’re in touch with industry best practices 
• You’re a passionate project manager with the ability to keep many programs moving at once. You build deep partnerships across stakeholders and have a varied approach depending on your audience 
• You’re a doer energized by building learning experiences that can be tailored to different audiences with a variety of skill sets 
• You thrive in moments of change and have an ownership mentality and growth mindset; you’re able to do the work, teach the work, and eventually delegate the work to a team once we’re ready to grow. You can build programming and deliver programming with equal rigor.
• You are creative in your approach, building tools and programing with empathy 

Your day-to-day

• Partner with the business and People team to craft tools that help assess needs and drive meaningful development opportunities for teammates  
• Build and deliver engaging learning experiences in key growth areas you’ve identified
• Design and implement a comprehensive talent management strategy that invests appropriately at every stage of the employee lifecycle, informed by business needs and industry research
• Identify key analytic metrics you want to measure to gather insights to inform future activities
• Leverage change management methodologies and deploy communication plans to ensure your brilliant programming is being maximally implemented; assess success and iterate on your approach
• Nurture an environment where talent management, learning, and development are top of mind; create training that provides all skills necessary for teammates to be successful in their roles and opens doors for the team to further grow and develop beyond their initial scope
• Over time, hire and manage a team that can strategize and implement talent development programming in partnership with the business

How we live out our values for our teammates

Our goal is to make this the best career decision any of us have ever made. We stand by our values to make it happen.

Run Toward Hard Problems | We are motivated by the toughest challenges. We seek out hard problems that have the most impact and solve them to help those who need it most. We encourage our teammates to take ownership of outcomes that motivate them. Everyone at Ribbon has a say in our objective and key result (OKR) planning process for their teams and across teams. 

Put Your Team First | We are a family. We are all happier and healthier when we take care of each other and put each other’s needs ahead of our own. We take care of you by offering fully covered insurance premiums on health, vision, and dental, a 401K plan match, and a flexible working policy that includes progressive family leave guidelines, flexible working schedules, and unlimited vacation.

Do What You Say | We are honest with each other. We are accountable to each other. When we commit to accomplishing our goals, we make it happen. Every team member has the opportunity to own high-impact work at Ribbon.

Stay Hungry, Keep Improving | We are humble. We will make mistakes, learn from those mistakes, and be better because of those mistakes. Here, feedback is a gift and mistakes are learning opportunities. We have a thoughtful culture that focuses on giving and receiving regular positive and constructive feedback to help us support each other and make each other better. Also, speaking of “hungry” we offer plenty of snacks, food, and coffee.

Practice Habits of Excellence | We measure our success by the process it took to get there. We will always do our very best and we are proud of the outcome because of it. At Ribbon, we focus on how we get things done by documenting and sharing our learnings, We are building the systems we need to scale our company and support our work for the long-term. 

Build With Empathy | We are building the best healthcare experience for our users. When faced with a difficult decision, we do what’s best for people’s lives. This includes our team. Every Ribbon teammate shares working and lifestyle norms, and we hold each other accountable to respecting these norms so each person can balance work-life integration that works for them.

Ribbon Health is proud to be an Equal Employment Opportunity employer. We do not discriminate on any basis covered by appropriate law. All employment is decided on the basis of merit, qualifications, performance, and business need. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@ribbonhealth.com.