Director of Whatever/Whenever (Director of Rooms)

W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury. Our philosophy is to cultivate innovative talent who represent the witty, warm and welcoming environment W is known for. Through unique recruitment and talent training, our W culture comes alive, creating the “WOW" experiences and magic our guests will remember.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Hong Kong is hiring a Director of Whatever/Whenever (Director of Rooms).

Job Descriptions

Responsible for ensuring smooth operations are maintained in all areas along with the highest levels of service and guest satisfaction balanced with delivering profit. Lead and coach the relevant department heads to ensure they are all aligned and working towards the goals of the division aligned with hotel. Provide a professional and executive level of support to the General Manager ensuring the goals are aligned with those of the hotel. Implement strategies aimed at cost minimization, productivity maximization whilst ensuring we are compliant with all Brand Standards.

Coordinate and drive any capital related projects in the Rooms Division. Monitor guest questionnaires and Guest Satisfaction Index results to identify shortfalls and remedy service issues. Handle all guest related complaints and requests in a pro-active manner. Create a culture within the department that is collaborative and focused on creating WOW moments for our guests.

Job Requirements

Experience - Minimum five years' experience in international luxury hotel operations. A proven track record of success in a similar role, capability to build customer loyalty and guest satisfaction

Technicial / functional competencies - Strong interpersonal and problem solving abilities. Highly responsible and reliable. Works well under pressure in a fast paced environment. Ability to work cohesively and lead the team. Ability to focus attention on guest needs, remaining calm and courteous at all times.

Language Skills - Fluent in English, speaking Cantonese and Mandarin would be an advantage

W Personality - Passionate, Playful, Audacious and Polished

W Look - Appear confident and well-groomed

You + You = W - Collaborate, embrace differences

Whatever/Whenever - Create the WOW experience as long as it's legal and moral

Get It Done… Make it Happen - Get things done along the way of your adventure with us

We offer promising career opportunities and excellent remuneration packages. Interested parties may apply by sending your full resume to our Director of Human Resources, W Hong Kong, 1 Austin Road West, Kowloon Station, Kowloon, Hong Kong or fax to 3717 2756 or email to [email redacted, apply via Company website].

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

Full-time,Permanent