Director, Partnerships Strategy & Growth

THE ROLE:

Partnerships play a critical role in Rightway's go-to-market plan and have been a key driver of commercial growth to date. These partnerships range from benefit aggregators / resellers (e.g., TPAs, PEOs, captives) to other preferred distribution channels (e.g., brokers, ben admin). Rightway has also developed an ecosystem program called RightwayHub to enhance the value of our navigation platform with integrated point solutions.

This person will own a range of key partnerships, with a focus on driving strategic direction and scaled conversion through partnership channels. Initial efforts will be aligned to Rightway's navigation business line, and scope will extend to the PBM business over time. This person will collaborate closely with members of the current Partnerships team to develop partner activation strategies, drive toward revenue targets, and guide day-to-day priorities and deliverables. They will also be responsible for owning a set of relationships more independently and designing an optimal working model with cross-functional teams.

The role requires equal parts strategy and execution. The ideal candidate has a sense of urgency to build and grow and is also able to step back and assess priorities, goals, and KPIs. Familiarity with the healthcare landscape and benefits industry is preferred but not required.

KEY RESPONSIBILITIES:

• Develop a cohesive strategy for Rightway's current partnerships and new areas of opportunity
• Own and build relationships with key external partnership stakeholders
• Oversee go-to-market processes and programs to drive conversion through channels, including the collaboration model with Sales and Marketing
• Partner with executive leadership and strategic advisors on new partnership development and fostering key relationships
• Refine and oversee a set of KPIs to track partnership health and revenue contribution
• Collaborate cross-functionally with the Customer Success, Sales, and Implementation teams on joint process development, hand-offs, and strategic initiatives
• Design custom service and technical solutions with Operations, Product, and Analytics
• Drive strategic planning process for Partnerships, including setting revenue targets and managing toward goal

ABOUT YOU:

• 6+ years of relevant experience in strategy, growth / BD, or partnerships role
• Bachelor's Degree required
• Commercially oriented, with a high degree of comfort managing external stakeholders
• Outstanding interpersonal skills and ability to communicate clearly and effectively
• Highly collaborative with cross-functional stakeholders and able to influence decisions
• Analytically minded, with an ability to leverage data to drive strategy and prioritization
• Comfortable with ambiguity and motivated by a dynamic environment
• Ownership mentality
• Strong PowerPoint and Excel skills, with a knack for storytelling
• Well versed in CRM platforms
• Experience in healthcare and/or benefits industry is preferred

BASE SALARY: $150,000 - $175,000

ABOUT US

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We're headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in 'strength in the diversity of thought processes, beliefs, background and education' and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.