Director, Product

Who We Are

HeadSpin is a unique developer platform that enables customers to perfect digital experiences by testing earlier, more often, at greater scale with the data and insights needed to make decisions with confidence. HeadSpin offers a global device cloud present in over 100 locations and 70 countries. HeadSpin does not require code changes to get insights. Instead, HeadSpin instruments the environment around the device and records the screen, network traffic, device and RF metrics, device and automation logs, and other data streams and aligns them on a common timeline. This enables customers to detect and prioritize issues, collaborate to perform root cause analyses, and leverage HeadSpin for performance benchmarking, user QoE profiling, and detection of both functional and non-functional regressions. HeadSpin is the only partner that can help organizations across the entire testing journey from early adoption of automation to continuous testing and insights across both pre-production and production environments.

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About the Role

In this role, you will help guide the development and success of our B2B SAAS platform for Enterprise IT customers. You will guide the product strategy and roadmap in line with the product vision and business strategy and objectives. You will deeply understand the personas, use-cases, maturity models, and needs of customers by engaging with customers and partners directly as well as customer success, support teams, and sales. You will work closely with internal stakeholders and the product development teams to ensure that our engineering time is invested in building usable, useful, and feasible solutions for customer and business needs. You will help guide product development teams to solutions that are critically important, impactful, and achievable. You are a leader who is passionate about delivering a product that customers love. You are a great communicator who can positively influence stakeholders at all levels. You bring an engaged and entrepreneurial mindset and believe in practicing servant-leadership and empowering teams through coaching and teaching best practices.

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What You'll Do

• Define product strategy and roadmaps that align with our overall product vision and business strategy and objectives.
• Coach and guide teams toward delivering customer value through smaller, achievable improvements aligned with our product vision and principles.
• Work with internal stakeholders to ensure we are building and delivering cohesive product offerings.
• Help define solutions through the product discovery process. Run experiments, take feedback from customers, determine how to measure the outcomes of each experiment, and use those measurements to guide the next iterations.
• Communicate product progress, plans and roadmaps, and changes to other parts of the organization.
• Work with sales and marketing to define a go-to-market plan for new capabilities.
• Make sure customer success and professional services each know how to support and use new capabilities as we build them.
• Help grow our product management team.
• This role may require travel for occasional in person meetings.

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Who You Are

• You are a product leader that can own a strategy, grow the team’s product management capabilities, and manage all aspects of a complex product.
• You have been a product leader elsewhere or are ready to step into that role.
• You have a strong background in using data to inform your decisions. You have experience with customer research, running product experiments, and defining metrics or objectives to measure successful outcomes.
• You continuously improve the process to deliver customer value.
• Ideally you have created products for developers or have been a developer yourself.
• You maintain a focus on the product’s vision and strategy and drive the team toward that direction.
• You are an excellent communicator and can communicate complex topics effectively to audiences ranging from non-technical stakeholders to highly technical developer leads.
• You are skilled at connecting with and collaborating with people throughout the company to make things happen.
• You continuously learn and strive to develop learning individuals, teams, and organizations.