Director, Product Operations & Launch

$125,000 - $140,000 + VIP Bonus

$125000 - $140000 / year

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION

The Director, Product Operations and Launch is a results-oriented technology leader who is responsible for driving our overall go-to-market process, streamlining operations and working within Product Management and across functions to deliver on strategic objectives. This is a really important role for the company. It’s a great opportunity to have a big impact by ensuring that we set clear success metrics for our launches, and then have the plans in place to ensure we achieve them. This is a great role for a hands-on contributor who is able to work on a wide variety of operational projects. This position will work with a range of stakeholders including CEO, Executive Leadership, Development, Sales, Marketing, Customer Support and Professional Services and will forge key relationships with all Product Management personnel. The Director, Product Operations and Launch drives change at the individual, team and organizational levels through the adoption and continuous improvement of new processes, tools, and metrics.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

• Ensures product organization is setting clear goals for product launches, is adhering to our best practice launch processes, and we are not replicating mistakes of the past.

• Be the focal point for all product launches, and reporting to CEO and Executive Team on launch goals and status.

• Drives continuous improvement of our company-wide go-to-market process, working with all departments to execute and deliver value to our customers

• Collaboratively defines and manages execution of cross-functional projects

• Works with stakeholders across the organization to coordinate plans and share information

• Develops and maintains launch roadmaps, calendars, and other representations of product management strategy

• Accomplishes operational goals by scheduling and assigning tasks and following up on work results

• Assesses Product Management operational performance, identifies improvements, and identifies levers to accelerate changes to process

• Challenges team members to use a disciplined approach for driving consistently excellent product releases

• Fosters teamwork and adherence to new operating norms

• Anticipates and identifies issues that inhibit adoption of best practices or realization of business value and provides recommendations to address roadblocks and areas of opportunity

• Comply with all company policies and procedures.

• Ensure all other team deliverables and tasks are completed on time and to high standards

• Other duties as assigned by the VP, Product Operations

Qualifications:

• At least 5 years of product management, project management, professional services, business operations, management or customer service experience is required, preferably in agile environments

• Proven track record of managing all aspects of a successful product throughout its lifecycle

• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done

• Skilled at working effectively with cross functional teams in a matrix organization

• Excellent written and verbal communication skills

• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view

• Working style demonstrates respect, initiative, ownership, transparency, and accountability

• Thrives on responsibility and displays a drive for results

• Able to work collaboratively with others to accomplish goals

• Can communicate complex concepts to all levels of an organization and customers

• Demonstrated ability to define and track KPIs and other measurable success criteria

• Demonstrated ability to get things done in a rapidly changing environment

• Ability to break down complex problems into actionable steps

• Excellent verbal and written communication skills and ability to adapt your communication style for the audience

• Demonstrated ability to influence decision making in different contexts

Additional Requirements and Details:

• Travel required up to 25% of the time.

• Located and working from an office location. #LI-Hybrid

• Occasional lifting and/or moving up to 10 pounds.

• Frequent repetitive hand and arm movements required to operate a computer.

• Specific vision abilities required by this job include close vision (working on a computer, etc.).

• Frequent sitting and/or standing.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

• Win Together: We work together as one team, showing empathy and respect along the way.

• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

• Say It, Do It: We honor every one of our commitments because integrity is important to us.

• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

• We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.