Director, Sales Operations

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes.

We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)

• Paid holidays and flexible, take-it-as-you-need-it paid time off

• Equity in a rapidly growing startup backed by top-tier VCs

• Monthly tech reimbursements

• A culture built on innovation that values big ideas, no matter where they come from

As the Director of Sales Operations, you are passionate about building a world-class sales operations team that helps champion our Pros to success. You are technical and analytical, managing our core Sales Ops infrastructure and improving the experience of sales representatives so they can deliver to their potential.

You are a trusted partner who brings data to every conversation, using it to provide business insight for smarter decision making. You also work effectively across functional teams (sales, analytics, operations) to build capacity, improve processes, and motivate people.

Essential Functions:

• Manage people, process, and systems to improve our foundational sales tooling and data infrastructure
• Manage and improve the commission accounting and reconciliation process to ensure accuracy and timeliness
• Manage the quantity and quality of output from a growing team of operations coordinators and QA Leads and QA Reps.
• Coach and develop team members to maximize their potential
• Collaborate with internal tooling stakeholders to optimize and improve the Salesforce experience for sales representatives
• Collaborate with analytics stakeholders to deliver accurate insights consistently
• Lead strategic & complex projects that drive performance improvements, unlock productivity & accelerate revenue
• Lead multiple work streams efficiently with tight timelines
• Uncover areas within the business to drive performance improvements that unlock productivity & accelerate revenue

Qualifications:

• Bachelor's Degree
• 5+ years of sales operations experience serving a sales team of 100+ required
• 5+ years leading teams of 15 or more required
• Analytical mindset with strong data-driven decision making
• Sales and/or Customer Success experience required
• Highly proficient with Google Sheets, Excel, Salesforce (SQL experience a plus)
• Salesforce mastery: complex dashboards & reports, custom report types, calculated fields, workflows, field and object-level best practices
• Excellent communication skills - written, interpersonal and presentation
• Experience managing multiple concurrent projects with high output and excellent quality

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro's brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Location Dependent information:

This role is open to candidates inside and the expected salary range for this role is $120,000-$142,000 in addition to equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.This role is also eligible to participate in Housecall Pro's equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we're scaling our team to help enable and accelerate our growth.

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