Director, Strategy - Consumer Intelligence

Center 1 (19052), United States of America, McLean, Virginia

Director, Strategy - Consumer Intelligence

Founded by former strategy consultants, Capital One is a strategy driven company. The highly selective Corporate Strategy group engages on a targeted set of ultra-high impact issues that drive the direction and performance of the company. Projects focus primarily on developing enduring and profitable growth and value enhancement strategies, while working within the business to influence results and ensure follow through.

Consumer Intelligence (within Corporate Strategy) was formed at the request of the CEO to increase the business’s focus on our customers. The team uses structured thinking and rigorous analysis to identify opportunities, define strategies, and solve problems. We project our expertise through compelling communication and influence skills that impact critically important, highly visible topics. Recent examples of our work include keeping a pulse on US consumer financial health through the COVID pandemic to inform the C-Suite, partnering with External Affairs to launch the Capital One Insights Center to share insights with non-profit partners, learning why people switch their primary bank to inform new premium credit card launches, and partnering with our Tech and Digital Design teams on the future of our mobile strategy.

Responsibilities:

• Lead the development of blank space insights on high priority, high visibility topics focused on customers

• Develop and lead the team’s agenda through a balance of strategy and analytics, constantly seeking the “answer to the case” while bringing a rigorous quantitative toolkit to bear

• Craft compelling stories rooted in rigorous insights to influence the agendas of senior business leaders in the company

• Use deep data to answer questions and surface opportunities for executives about where our biggest opportunities lie

• As an example, this role could include leading a cross-functional team to identify the most valuable Enterprise customer journeys - including unpacking where we are today, quantifying opportunities, and influencing business leaders to invest in improving them

• Manage and coach high potential associates, including actively crafting a vision for their roles and their success

Basic Qualifications:

• Bachelor’s degree

• At least 7 experience in Strategy Consulting, Business Analysis, Corporate Strategy or a combination

Preferred Qualifications:

• Proficiently identify and solve problems independently in a constantly changing environment

• Strong analytical skills including developing and leading blank space analysis

• Exceptional people management and development skills

• Fantastic interpersonal skills, with experience influencing senior decision making

• Demonstrably strong written and verbal communication skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).