Job details

Director, Technology Operations

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 20 workplace and innovation awards, including:

Fast Company Most Innovative Companies (2020, 2023)
Built Best Places to Work (2023)
Fast Company Best Workplaces for Innovators (2022)
Fortune Best Workplaces NY (2020, 2021, 2022)
Great Place to Work certified (2020, 2021, 2022)
Inc. Best Workplaces (2022)
CNBC Disruptor 50 List (2022)
Built In LGBTQIA+ Advocacy Award (2022)

We are looking for a leader to scale our growing Technology Operations team. Reporting into the Chief Product Officer, you will partner closely with leaders across Product and Engineering to identify opportunities to drive process and systems improvements. You will oversee Technical Project Management and Product Support at Maven, building a centralized team that owns cross-functional processes and projects in the tech org that create structure as we scale. Your mandate will be to quickly identify, triage, and prioritize problems, and build a team to efficiently solve for them.

As Director, Technical Operations, you will:

Build out Maven's new Product Support function, partnering closely with frontline teams, product, and engineering to assess challenges and build a system that enables rapid triage of production issues and reduces engineering time in bug identification and prioritization
Manage and grow team of Technical Project Managers that will take on building systems, implementing tools, and providing structure for increased product and engineering efficiency
Be accountable to delivering on the technology work streams for complex initiatives that require cross-functional partnership with business teams
Evaluate and understand current tools across technology organization and identify opportunity areas to introduce new tools when needed from a business perspective (e.g. migration to Jira from Shortcut)
Create system for documentation maintenance to ensure alignment within scaling teams and audit ongoing meetings in order to implement improved communication and meeting structures across Product/Engineering as company grows
Partner with engineering leadership to identify and key operating metrics and share with broader team audiences to provide education and drive accountability
Partner with product and engineering stakeholders to identify pain points in product deployment lifecycle and implement process improvements with an iterative and collaborative approach in order to increase velocity

We're looking for you to bring:

10 + years of experience building and scaling high performing teams; ability to structure and build functional teams from the ground up
Ability to navigate to the the best solution in ambiguous situations, with exceptional communication and problem solving skills that provide frameworks for thinking and clarity for teams
Experience leading project management functions with proven ability to increase productivity and project delivery through systems and processes put in place
Direct experience working embedded with technology teams and an understanding of the product development lifecycle are highly preferred

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
Whole-self care through wellness partnerships
Weekly breakfast, lunch, and get-togethers
16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
Udemy, annual professional development stipend, and access to a personal career coach through Maven
401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

At Maven, creating a safe and inclusive environment for all is our top priority. If you'll be going into our offices or joining company-organized events, please note that Maven requires all employees to be vaccinated against COVID-19 and have received the bivalent booster.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Maven Clinic Glassdoor Company Review

4.3

Maven Clinic DE&I Review

4.5

CEO of Maven Clinic

Kate Ryder

Approve of CEO

By Maven Clinic

Maven is the largest virtual clinic specializing in women's and family health. Since it's launch in 2014, Maven has been providing support across fertility, pregnancy, adoption, parenting, and pediatrics worldwide.

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