Dispatcher

About the Role:

As a Dispatcher, you will play a key role in supporting the Logistics team as an expert in all aspects of the last-mile delivery organization, including prescription Delivery, working with Capsule Couriers, Order Retrieval, on-the-road live Dispatch Support, and route building and assignment. The Dispatcher will seamlessly and effectively step in to fulfill any of these roles to ensure delivery efficiency and customer satisfaction. The Dispatcher is frequently required to stand; walk; and stoop, kneel, crouch or crawl and occasionally required to sit and climb or balance.

• Become fully trained in the Logistics function to own the delivery process from end to end and ensure a delightful customer experience
• Live, on-the-road problem solving to ensure the best Capsule Courier and Customer experience
• Operate and manage dispatch software to assign and re-assign routes
• Work alongside a team of managers, leads and Couriers to solve customer delivery problems and drive delivery efficiency
• Identify cost-saving opportunities and execute operating strategies to drive delivery profitability
• Strong interpersonal and communication skills required as this role is the primary liaison between internal teams at Capsule and our Courier workforce
• Report happenings of the day and decision-making criteria to leadership
• Be a reliable teammate through consistency in attendance and punctuality
• Abide by New York City Department of Transportation safety regulations for drivers

About You:

• You take pride in enabling the best work of others on the team.
• You think ahead to anticipate the needs of your teammates and you give and get all the facts making it easy for others to make decisions.
• You work hard and want to have fun while you do so. You celebrate wins and remember to enjoy the journey as we build something iconic.
• You thrive on being pushed and challenged. You communicate effectively both in written form and live / on your feet - you are not fazed by tough questions in the moment.
• You operate like an owner and expect others to do the same.
• You take personal responsibility and value personal responsibility in others.
• You check your ego at the door. You are interested in finding the right answer vs. always having the right answer.

Requirements:

• You are available to commute to our new pharmacy located at 122 W 146 ST New York, NY 10039
• You have a high school diploma / GED.
• You have at least 6+ months prior experience as in last-mile delivery or logistics, or courier/driver in a fast paced environment
• You are able and willing to stand for long periods of time (at least 8 hours per shift)
• You have great self-discipline, attendance, and punctuality
• You possess strong attention to detail, curiosity, bias for action, communication skills, and excel in a team environment
• You must be available to work Friday through Monday and weekend availability is a must.

Pay Range:

$19 - $22/hr