District Manager

Reports directly to and under the supervision of the Regional Manager. The District Manager drives production and exceptional patient experience of multiple offices within a given district through servant-leadership and motivational, proactive style. They promote customer service and value employee job satisfaction by working with their direct reports, to reach their goals/KPIs. The District Manager also has dotted line reporting relationships with the Clinical Operations, Recruiting, HR, and Operational Support departments.

• Reviews schedules and ensures they are booked, confirmed, and all insurance is verified
• Confronts instances of culture violations and advises management regarding corrective actions
• Monitors and rehearse scripts, and generally ensures the “Mint Land” experience is achieved
• Observes patient flow and notes opportunities for improvement to help minimize patient wait time
• Checks email accounts, text service, and telephones to ensure all patients are answered in a timely manner (1st ring)
• Regularly spot-checks all reports from management, leaderboards/KPIs, and “Smile More Club” for accuracy
• Records audits and reviews them with office management
• Attends “Morning Meeting” when on site and conducts “Morning (conference) Calls” with prepared agenda
• Exemplifies servant-leadership exhibiting Mint standards and promotes Mint culture
• Assists management with implementation of new rules, protocols, systems, updates, and change in general
• Assists and advises management with disciplinary and corrective actions and appropriate accountability measures
• Confronts violations of culture, policies, and protocols by Managers and provides corrective action and/or disciplinary action as needed
• Enables and supports continual communication by being responsive to all calls, texts, and emails from all staff, especially End of Day reports from Managers
• Focuses, motivates, and encourages management staff creatively to achieve goals and bonuses, and exceed expectations
• Monitors and helps to manage tracking of all data points (collection, production, patient numbers, patient reviews etc.)
• Meets weekly with managers to review, discuss, and develop the numbers, problems, solutions, and systems
• Reviews expense reports before forwarding to Accounts Payable (returning those with mistakes to the Manager
• Aids in end of month close-out and reviews End of Month reports before adding numbers to the drive or forwarding to Accounts Receivable (returning those with mistakes to the Manager)
• Analyzes trends providing performance explanations and point in time comparisons
• Keeps Patient Complaint/Negative Reviews spreadsheet updated
• Submits daily End of Day reports to the Regional Manager and/or Chief Operating Officer discussing problems/solutions
• Works closely with Managers to track and meet/exceed office goals and bonus
• Reviews and approves Office Managers’ hours for payroll and reports to Finance Team
• Manages the opening of new offices within the district, establishing all vendor accounts
• Exemplifies 5 star customer service at all times in front of staff

Non-essential Job Functions

• Identifies and recruits talent
• Helps review resumes, contacts attractive candidates, schedules, and conducts interviews
• Solicits feedback from management regarding interns and contributes in reviews and evaluations of staff
• Works closely with Clinical Directors to engage additional training where needed and identifies talented leaders
• Manage personal action forms (promotions/demotions, wage decreases/increases, and transfers reporting)
• Ensures patient feedback emails and negative reviews receive same day responses
• Manages the “follow through” and remains engaged until resolution

• Mint Dentistry office management experience
• 4 year bachelor degree or equivalent in Management experience
• Expert level Open Dental/E-Services, Dexis, Google Apps, and ZipWhip knowledge
• Comprehensive understanding and knowledge of all positions in a Mint Dentistry dental office supported by high scores on all Mint management competencies and assessments
• Competent with government compliance (OSHA, HIPAA, FMLA, FLSA, ACA, ADA, etc.)
• Must have recommendation letters from each: clinical staff, clerical staff, subordinates, and supervisors (one source can serve up to two source requirements)
• A clear and fundamental understand of “servant-leadership” with the passion and ability to inspire others
• Must be patient, approachable, transparent, and emotionally responsible
• Must have a "whatever it takes" mentality and work with a sense of urgency
• Energetic enthusiasm and confidence about the job and company with a positive attitude
• Excellent written and verbal communication and problem-solving skills
• Ability and willingness to delegate and hold others accountable

Working Environment & Physical Demand

Office working environment across a designated territory requiring frequent travel. The position requires swift movement through the office and the use of standard office equipment and tools such as phones, computers, printers, and scanners.

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the District Manager.