Customer Data Analyst

About the job

About Divert

Divert, Inc. is an impact technology company on a mission to Protect the Value of Food™. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact.

Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or incinerators. What’s more, wasted food contributes 8% to 10% of global greenhouse gas emissions. Divert is tackling these crises head on, delivering immense progress towards eliminating wasted food through its unique solutions – from converting wasted food into renewable fuels to feeding those in need.

Divert works with the top retailers in the industry, including Ahold Delhaize, Albertsons, CVS, Kroger, Target, and others, and nearly 5,400 retail stores across the U.S., providing technology, logistics, and anaerobic digestion facilities to help retailers reach their sustainability goals. The company processes more than 232,000 tons of wasted food a year and, through its collaboration with some of the nation’s largest food retailers and relationships with local food banks and nonprofits, Divert has facilitated the donation of more than 10 million pounds of food to people, rather than going to waste.

Customer Data Analyst

The Customer Data Analyst is a key player on the Data team that uses quantitative approaches to drive decision making for various stakeholder groups. With an in-depth understanding of Divert’s technology solutions and customer needs, this role will both analyze customer data and the systems by which we collect and present that data. This includes monitoring incoming data streams, generating reports and analyses on request, as well as crafting new systems to create “sources of truth” for the organization. In addition to working with the Customer Success team, this role will also interface with our Technology team to continuously improve our IoT platform.

What You’ll Do

• Monitor and assess the quality of incoming data from our various data streams, including IoT and manually entered data
• Ensure that all routine and ad hoc reports have high data quality. Effectively resolve or escalate issues with data and reporting inconsistencies/errors
• Respond to ad hoc requests for customer reports and analyses
• Own the creation and maintenance of any systems that make high-quality data accessible to end-users in a robust and scalable way (i.e., “sources of truth”)
• Work with technical teams to productionize new front-end systems that use customer data
• Collaborate with Customer Success to identify and articulate customer data and reporting requirements for internal stakeholders

What We’re Looking For

• Bachelor’s Degree, MA or MS.c preferable
• 2+ years of experience delivering quantitative analysis for business
• Advanced Microsoft Excel or Google Sheets skills
• Intermediate SQL skills
• Experience working with large datasets and algorithms is preferred
• Experience working in Technology and/or Supply Chain & Logistics is preferred

Core Competencies

• Data Literacy, Analysis, and Presentation
• Product and Technical Knowledge
• Analytical and Systems Thinking
• Critical Judgment, Effective Escalation
• Attention to Detail
• Creativity and Innovation

What's In It For You?

• Compensation Range: $80 - $95K annually
• Health, Vision and Dental Benefits (effective the first of the month following your date of hire!)
• Life Insurance
• 401K with Safe Harbor company match
• Paid Time Off
• Opportunities for Advancement with a Rapidly Growing, Mission-Driven Organization

Divert Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.