Mac Administrator

As a Mac Administrator at DLH Corporation, you'll manage Mac endpoints using Jamf for package management while also performing routine OS and software patching. Responsibilities include developing Standard Operating Procedures, training technicians on Mac imaging, facilitating VIP computer upgrades, and providing Tier 3 support for complex incidents. You'll also interact with lab staff to address their unique needs.

To become a Mac Administrator at DLH Corporation, you should have a Bachelor's degree with at least one-year relevant IT customer support experience or an Associate degree with three years. Technical computer skills, a solid understanding of Apple operating systems, and hands-on experience with Jamf are key qualifications for this role.

DLH Corporation is committed to the professional development of its Mac Administrators through training programs and access to an e-Learning suite. They also offer a comprehensive benefits package that includes personal time off, medical, and retirement plans to ensure job satisfaction and career growth.

As a Mac Administrator at DLH, you will be primarily using Jamf for package management and deployment of software updates, learning tools like Terminal and Console for troubleshooting, and engaging with various security implementations to maintain Mac environments. Familiarity with scientific software packages may also be beneficial.

Essential skills for a Mac Administrator at DLH Corporation include advanced troubleshooting capabilities, strong verbal and written communication, the ability to translate technical concepts, and familiarity with Apple macOS and Jamf. Additionally, knowledge of security management for Mac systems is vital.

Mac Administrators at DLH Corporation will work on various projects including OS version upgrades, development and documentation of IT procedures, and collaborating with scientific teams to enhance their experience with Macs in laboratory settings. You'll face unexpected challenges and help drive innovation.

Yes, having hands-on experience with Jamf is crucial for the Mac Administrator position at DLH Corporation. This role relies heavily on Jamf for supporting and managing enterprise Mac fleets, including software updates and patch management.

When asked about your experience with Jamf, it’s best to highlight specific examples of how you’ve used this tool to manage Mac endpoints. Discuss your competence in package creation, deployment, and troubleshooting within Jamf and back it up with any measurable outcomes, such as improved response times or increased compliance rates.

In response to troubleshooting questions, share your methodical approach. Start by gathering information on the issue, assessing the environment, and reviewing past incidents. Talk about how you identify patterns and escalate appropriately, underscoring your commitment to resolution while maintaining communication with affected users throughout the process.

Describe your systematic approach towards OS patching, including verifying compatibility, scheduling downtime, testing in a non-production environment, and conducting efficient rollouts via Jamf. Emphasize the importance of minimizing disruption to end-users while ensuring compliance and security.

For communication-related questions, highlight your practices correctly. Mention using straightforward language, outlining steps to resolve issues, and employing visual aids when needed. Discuss your use of ticketing systems to keep users updated on their requests and how you ensure that complex technical information is accessible for non-technical staff.

Share a specific incident where you triumphed over a significant technical challenge. Outline the problem, the steps you took to investigate and resolve it, any collaboration with other departments, and the positive impacts of your solution, illustrating your proactive problem-solving skills.

Discuss any past experiences where you created SOPs, including identifying areas for improvement and consulting key stakeholders. Explain your understanding of how well-documented processes can enhance efficiency and compliance within an IT environment.

When addressing this question, emphasize your regular engagement with Apple’s developer resources, forums, and attending relevant webinars. Mention how following industry news helps you prepare to support users effectively with the latest technology.

Make it clear that prioritization is essential in IT. Discuss tools and strategies you employ to manage tasks, such as creating lists, utilizing ticketing systems, or leveraging time management techniques to ensure critical tasks are completed while maintaining high service levels.

Highlight your adaptability in working with teams from various backgrounds. Address how you tailor your communication style to meet the needs of different stakeholders and how you encourage an atmosphere where feedback is welcomed and considered during projects.

Discuss the value of documentation in supporting consistent IT service management. Explain how accurate records can facilitate knowledge sharing and improve response times during incident resolution and the onboarding of new team members.