Product Operations Program Manager

As a Product Operations Program Manager at DNAnexus, you will be responsible for driving the end-to-end product development lifecycle. This includes planning the product roadmap, managing dependencies cross-functionally, tracking deliverables, facilitating planning sessions, and ensuring successful go-to-market activities for new features. Your role will require effective collaboration with Product Managers and various cross-functional teams.

To apply for the Product Operations Program Manager role at DNAnexus, you should hold a Bachelor’s or Master’s degree in Computer Sciences, Technology Management, Life Sciences, or a related field. You should also have at least 5 years of relevant experience as a program manager, product manager, or business analyst in the technology or biotechnology industry.

DNAnexus is committed to supporting our Product Operations Program Managers by providing the necessary tools and resources to thrive in their roles. This includes access to enterprise software like Jira and Confluence, opportunities for professional growth, and a collaborative working environment that encourages innovation and creative solutions.

A successful Product Operations Program Manager at DNAnexus should possess excellent communication, organizational, and leadership skills, along with the ability to juggle competing priorities while meeting tight deadlines. A customer-centric philosophy and attention to detail are also crucial, as is a willingness to take initiative and problem-solve effectively.

At DNAnexus, the work culture is collaborative, innovative, and fast-paced. We value input from all team members and foster an environment where diverse perspectives are encouraged. As a Product Operations Program Manager, you'll find yourself working alongside talented and passionate professionals who are committed to driving scientific breakthroughs and improving patient care.

When answering this question, detail your involvement in various stages of the product development lifecycle, emphasizing specific examples where you contributed to planning, execution, and post-launch activities. Highlight how you managed timelines, communicated with stakeholders, and ensured product success at DNAnexus.

To effectively respond, share strategies on prioritization and time management, and provide an example of how you've successfully navigated busy periods in past roles. Discuss your communication process with stakeholders to keep everyone informed and aligned with expectations.

In your response, mention specific tools like Jira, Confluence, and Smartsheet that you’ve used in your previous roles. Explain how each tool aids your workflow, enhances communication, and helps track progress and deliverables effectively within a team setting.

Provide a structured answer using the STAR method. Describe the situation, the risk you identified, the actions you took to mitigate it, and the resulting positive impact on the project and team. This demonstrates your critical thinking and problem-solving skills.

Explain your approach to keeping stakeholders informed about the product roadmap, including any methods you use for regular updates, meetings, and transparency across teams. Mention how you ensure everyone is aligned with the overarching goals at DNAnexus.

Discuss strategies that promote open communication, joint planning sessions, and regular check-ins. Provide examples from your experience where these strategies led to successful outcomes and product development at DNAnexus.

Prepare a detailed narrative about a product launch, focusing on your role in planning, execution, and launch activities. Highlight the teamwork involved, challenges faced, and how you ensured the launch was a success, which aligns with the goals of DNAnexus.

Explain your approach to gathering customer feedback throughout the product development process. Discuss any tools or methodologies you employ to connect with customers and ensure their needs are met, demonstrating your customer-centric philosophy at DNAnexus.

Share your passion for biotechnology and how it fuels your day-to-day work. Discuss specific experiences or stories that inspire you to contribute to advancements in this industry, linking it back to the vision at DNAnexus.

Discuss your commitment to professional development through industry conferences, following relevant publications, networking with peers, and participating in online courses. Mention how this knowledge can benefit DNAnexus and contribute to your role.