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Assistant Manager(02620) 74444 Kennedy Ave

Company Description

We take pride in our team members and our team members take pride in Domino's! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's, our people come first! 

Job Description

Assistant Manager 
ABOUT THE JOB 
Are you a natural born LEADER? Have you worked for a boss who didn’t do things quite like you would if given the chance? We are developing a management team of leaders to create a fun, energetic team while meeting goals and standards. We have positions for all levels of management, whether you have little or no management experience, or are a seasoned manager. 
  
JOB REQUIREMENTS AND DUTIES 
You must be at least 18 years of age. You are responsible for everything that happens during your shift. You are expected to work towards company goals that include cost controls such as inventory costs, labor costs, and cash control all while providing excellent customer service. You must set the example for the team by following all company policies and procedures, and be able to hold the team members accountable for this as well. 

IDEAL CANDIDATES SHOULD BE ABLE TO: 

  • Meet cost control and service goals. 
  • Follow company policies and procedures. 
  • Adhere to safety and security protocol. 
  • Manage the stores organization and cleanliness to acceptable standards. 
  • Visualize the bigger picture. 
  • Use e-mail, phone applications, web-based software, pdf viewer, and Microsoft Suite. 
  • Work under the stress of a fast-paced work environment where quality and integrity are demanded. 
  • Be self-motivated, focused, determined, and goal oriented. 
  • Provide great customer service and a quality product. 
  • Understand and communicate written and verbal instructions. 

MANAGER TRAINEES WILL LEARN HOW TO:

  • Contribute to the profitability of the company and understand the process. 
  • Staff, train, and lead a team that contributes to the goals of the company. 
  • Remain current in hiring and marketing best practices, and use tactics learned. 
  • Track and report Food Cost Variance.
  • Meet and schedule Labor Requirements.
  • Attend to and hold team meetings.
  • Understand different temperaments and how to manage them. 

ADVANCEMENT & TRAINING 
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From Assistant Manager to General Manager, General Manager to District Manager or even Franchisee or Manager Corporate Operations, our stores offer a world of opportunity. All Training is paid and includes videos, coaching guides, quizzes, and on-the-job training. You lead the charge in your training by working at your own pace, asking questions, and always looking to the next step for your success. We have shaped our manager development program around this method to prepare you for what it takes to move up within the organization. 
  
DIVERSITY 
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals - to create an environment where all team members, because of their differences, can reach their highest potential. 
 

Qualifications

  • Must be 18 years of age or older
  • Must have a valid driver's license
  • Must have 3 or less moving violations in the last 3 years 
  • Must have not had any drug or alcohol related motor vehicle violations in the last 5 years
  • Must have reliable transportation

Additional Information

REQUIRED FUNCTIONS, SKILLS, AND DUITIES FOR ALL POSITIONS: 
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). 
Must be able to make correct monetary change. 
Verbal, writing, and telephone communication skills to take and process orders.  
Ability to enter orders using a computer keyboard or touch screen. 
Operate all store equipment. 
Stock ingredients from delivery area to storage, work area, walk-in cooler. 
Prepare products. 
Receive and process telephone orders. 
Clean equipment and facility approximately daily. 
 

REQUIRED FUNCTIONS, SKILLS, AND DUTIES FOR DELIVERY DRIVER POSITIONS: 
Navigational skills to read a map and locate addresses within designated delivery area. 
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product. 
Deliver products or flyers within a designated delivery area with regard to safety, security, and timeliness. 
Possession of a valid driver's license with safe driving record meeting company standards. 
Access to insured and registered vehicle in proper working condition, which can be used for delivery. 
  
WORK  CONDITIONS MAY INCLUDE EXPOSURE TO: 
Varying and sometimes adverse weather conditions. 
In-store temperatures ranging from 33 degrees in cooler to 90 degrees and above in some work areas. 
Sudden changes in temperature in the work area and while outside. 
Fumes from artificial and natural scents or odors from food, gases, air fresheners, etc. 
Exposure to cornmeal dust. 
Confined spaces, such as a walk-in cooler. 
Hot surfaces, tools, and products from the oven up to 500 degrees or higher. 
Sharp edges and moving mechanical parts. 
  
REQUIRED MENTAL AND PHYSICAL ABILITIES (Including, but not limited to the following): 
SENSING 
The ability to speak, hear, and understand verbal communication on telephone and in person is necessary. 
Near and mid-range vision is used for most in-store tasks. 
Depth perception in necessary for all positions. 
Personnel must have the ability to differentiate between hot and cold surfaces. 
Far vision and night vision are needed for delivery personnel. 
  
TEMPERAMENTS 
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions is necessary throughout shifts. 
 
STANDING 
Most tasks are performed from a standing position.  
Walking surfaces include ceramic tile, concrete, or linoleum in some food process areas.  
Height of work surfaces is between 36" and 48". 
  
WALKING 
Walking is frequently required for short distances and short durations. 
Personnel must travel between the store and customer vehicles.  
Delivery personnel must travel between delivery vehicles/e-bikes and from the delivery vehicle/e-bike to the customer's location. 
  
SITTING 
Paperwork is normally completed while sitting.  
Driving to and from deliveries or meetings requires sitting. 
  
LIFTING 
Bulk product deliveries are made twice a week or more and are unloaded by the team members on duty during the deliveries. 
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. 
Cases are usually lifted from the floor and stacked onto shelves up to 72" high. 
  
CARRYING 
Dough trays weigh approximately 12 pounds, cases of products weighing up to 25 pounds, and prepped items may need to be carried from the walk-in cooler to the make-line. 
Items such as cases of pizza sauce, weighing 30 pounds, may occasionally need to be carried from the storage area to the prep area, and from the prep area to the front of the store. 
During delivery, carrying products while performing "walking" and "climbing" duties may be required. 
  
PUSHING/PULLING 
This may be required to move trays or products placed on dollies, or to move empty trays or trash cans. 
A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. 
  
CLIMBING 
Team members must infrequently navigate stairs or climb a ladder to change air fresheners, clean walls, or perform maintenance. 
During delivery of product, navigation of five or more flights of stairs may be required. 


BENDING/CROUCHING/SQUATTING 
Performed occasionally to stock shelves and to clean low areas. 

Forward bending at the waist is necessary at the pizza assembly station.  
Toe room is present, but workers are unable to flex their knees while standing at this station.  
Duration of this position is generally less than one minute and may be repeated frequently. 
Forward bending is also present at the front counter and when stocking items. 
  
REACHING 
Reaching is performed continuously; up, down and forward.  
Workers reach above 72" occasionally to turn on/off oven, heat lamp, or television controls, and to lift and lower objects to and from shelves. 
Workers reach down to perform tasks such as scooping cornmeal from a plastic barrel, or washing dishes.  
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. 
 
HAND TASKS 
Eye-hand coordination is essential. Use of hands is continuous during the day. 
Activities frequently require use of one or both hands.  

Shaping pizza dough requires frequent and forceful use of forearms and wrists. 
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the different pizza cutters. 
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. 
Team Members must be able to grasp cans, the phone, the pizza cutter, the pizza peel, and pizza boxes. 
  
MACHINES, TOOLS, EQUIPTMENT, AND WORK AIDS 
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels, and scales. 

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What You Should Know About Assistant Manager(02620) 74444 Kennedy Ave, Domino's

Join the energetic team at Domino's as an Assistant Manager at our location on 7444 Kennedy Avenue, Hammond, IN. If you have a knack for leadership and a passion for pizza, this could be your dream job! As an Assistant Manager, you'll be responsible for everything that happens during your shift, ensuring that our high standards for customer service and operational excellence are met. You'll lead a team dedicated to crafting the best pizza experience, implement cost control measures, and maintain cleanliness in our store while adhering to all company policies. Whether you are a seasoned manager or just starting your leadership journey, Domino's offers the perfect environment for growth and development. Under your guidance, your team will contribute to company profits while delivering delicious pizzas to our customers. Your responsibilities also include training your crew, managing inventory, and creating a fun workplace atmosphere. With opportunities for advancement and a comprehensive paid training program, you'll have plenty of resources at your disposal to excel and potentially move up from Assistant Manager to General Manager or even Franchise Owner. We believe in recognizing and utilizing the unique talents of our team members to reach their highest potential. If you're looking for a rewarding career filled with growth opportunities and a diverse work environment, Domino's is the place for you. Come lead the charge and make a difference in our community—apply today!

Frequently Asked Questions (FAQs) for Assistant Manager(02620) 74444 Kennedy Ave Role at Domino's
What are the responsibilities of the Assistant Manager at Domino's?

As an Assistant Manager at Domino's, you'll be responsible for overseeing daily operations, managing a team, ensuring compliance with company policies, and delivering exceptional customer service. You'll also tackle cost controls related to inventory and labor while maintaining high standards of cleanliness and organization within the store.

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What qualifications do I need to apply for the Assistant Manager position at Domino's?

To apply for the Assistant Manager position at Domino's, you must be at least 18 years old, possess a valid driver's license, and have reliable transportation. Additionally, you should have a solid understanding of management principles and strong communication skills to lead a team effectively.

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What training will I receive as an Assistant Manager at Domino's?

At Domino's, training for the Assistant Manager role is extensive and paid. You will engage with various learning materials, including videos, coaching guides, and hands-on experience. This training is designed to equip you with the skills needed for effective team management and operational control, giving you the tools to succeed and advance within the organization.

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How can I advance my career as an Assistant Manager at Domino's?

As an Assistant Manager at Domino's, there are numerous opportunities for advancement. Many of our team members progress to higher management positions, such as General Manager or District Manager. By excelling in your role, demonstrating leadership, and actively participating in training programs, you can pave your way to greater responsibilities and potential ownership.

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What is the work environment like for an Assistant Manager at Domino's?

The work environment for an Assistant Manager at Domino's is fast-paced and energetic. You will be part of a team that values collaboration, growth, and customer satisfaction. We emphasize diversity and inclusion, allowing you to reach your highest potential in an environment where all team members are appreciated for their unique talents.

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Common Interview Questions for Assistant Manager(02620) 74444 Kennedy Ave
How do you handle difficult situations with team members as an Assistant Manager?

When addressing difficult situations with team members, it's crucial to maintain open communication and approach the issue with empathy. I would listen carefully to their perspective, remain calm, and work collaboratively to find a resolution. It's important to use this as a learning experience and ensure that all team members feel valued and understood.

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What strategies would you implement to ensure high customer satisfaction at Domino's?

To ensure high customer satisfaction at Domino's, I would focus on training the team to provide friendly and efficient service, closely monitor feedback, and actively engage with customers to assess their needs. Making sure that every pizza is prepared with care and accuracy is also key, as is maintaining cleanliness and organization in the store.

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How do you prioritize tasks during a busy shift as an Assistant Manager?

Prioritizing tasks during a busy shift involves determining what needs immediate attention, such as customer orders and staffing needs, and delegating responsibilities efficiently. I would create a clear action plan and communicate it to the team, ensuring everyone understands their roles to maintain smooth operations.

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Can you provide an example of how you have motivated your team in the past?

I’ve motivated my team by recognizing individual contributions and celebrating collective achievements. For example, I implemented a rewards system for meeting sales goals, which fostered a sense of teamwork and encouraged everyone to aim higher. Regular team meetings also keep everyone engaged and focused on our goals.

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What do you think is the most important quality for an Assistant Manager at Domino's?

The most important quality for an Assistant Manager at Domino's is effective leadership. This includes being able to inspire and guide team members, make informed decisions under pressure, and maintain a positive and productive work environment that prioritizes outstanding customer service.

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How would you manage inventory control in your store?

I would manage inventory control by routinely analyzing inventory levels, forecasting demand based on sales trends, and implementing strict ordering and stock management procedures. Training team members on proper stock handling and keeping accurate records are also crucial to minimize waste and ensure optimal stock levels.

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What do you know about the company culture at Domino's?

Domino's values teamwork, diversity, and excellence in customer service. The company is committed to fostering a positive culture where every team member is recognized for their unique contributions. This culture encourages collaboration, supports career growth, and prioritizes creating a fun and fast-paced working environment.

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How would you deal with a dissatisfied customer?

When dealing with a dissatisfied customer, I would listen actively to their concerns, apologize for any inconvenience, and offer a resolution that meets their needs. My aim would be to turn their experience around and demonstrate that we care about their satisfaction and loyalty to our brand.

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What experience do you have with financial management in a restaurant setting?

In my previous roles, I’ve managed financial aspects such as monitoring sales, tracking food costs, and overseeing labor expenses. I’ve learned to create budgets, manage forecasts, and implement strategies to reduce costs while maintaining quality, which is essential to a successful Assistant Manager position.

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Why do you want to work at Domino's as an Assistant Manager?

I want to work at Domino's as an Assistant Manager because I admire the company’s commitment to innovation, customer satisfaction, and team development. I am excited about the opportunity to lead a passionate team, contribute to the success of the store, and be part of a well-respected, globally recognized brand in the pizza industry.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 10, 2025

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