Customer Service Rep(03957) - 127 S Black Horse Pike

As a Customer Service Representative at 127 S Black Horse Pike, your main responsibility is to answer phones and take customer orders. You'll also assist customers in the store, addressing any inquiries they might have and processing their requests efficiently. Additionally, you will collaborate with team members to ensure that the restaurant operates smoothly, which might involve supporting stock management and maintaining order accuracy.

To excel in the Customer Service Rep position at 127 S Black Horse Pike, you should possess excellent communication skills, both verbal and written. A friendly demeanor and a positive attitude are essential, as customer interaction is a big part of the role. Being detail-oriented and organized will help you manage multiple tasks effectively, ensuring a smooth customer experience. Previous experience in customer service or a fast-paced environment is advantageous.

While prior experience in customer service is beneficial, it is not strictly required for the Customer Service Representative role at 127 S Black Horse Pike. We value a willingness to learn and a positive attitude. If you are enthusiastic about providing great service and have a knack for communication, we encourage you to apply, and training will be provided.

The work environment for Customer Service Representatives at 127 S Black Horse Pike is dynamic and fast-paced. You'll be engaging with a diverse array of customers in a lively community-oriented restaurant. Teamwork is crucial, and you'll often collaborate with your colleagues to provide a seamless service experience. Expect a friendly atmosphere where your contributions are valued and encouraged.

At 127 S Black Horse Pike, we believe in promoting from within when it comes to career development. As a Customer Service Representative, you'll have opportunities to advance into supervisory roles or other areas of the business, depending on your interests and performance. We offer training and support to help you develop your skills and prepare for the next step in your career journey.

Share your enthusiasm for providing excellent customer service and your desire to work in a fast-paced environment. Mention how the company's reputation aligns with your career goals and how you believe your skills will contribute to a positive customer experience.

Explain your approach to remaining calm and professional. Highlight your strategies for listening, empathizing, and resolving issues. Providing a specific example can showcase your experience effectively.

Discuss strengths like communication skills, patience, and problem-solving abilities. Give examples of how these strengths have helped you in past roles or interactions.

Share a specific scenario that illustrates your skills in action. Detail the situation, your actions, and the positive outcome to demonstrate your commitment to customer satisfaction.

Outline your organizational skills and ability to remain focused under pressure. Describe techniques such as making lists or maintaining communication with your team to handle tasks efficiently.

Define teamwork as collaboration and mutual support. Give an example of how you've worked with colleagues in the past to enhance service quality and improve customer experiences.

Emphasize the importance of honesty and customer priorities. Explain how you would reassure the customer and either find the information or consult a teammate to ensure they leave satisfied.

Discuss your methods, such as deep breathing, focusing on the task at hand, or taking brief breaks to reset. Stress the importance of delivering consistent service.

Explain your practices for double-checking details, repeating the order back to customers, and utilizing technology efficiently. Highlight the importance of accuracy in customer satisfaction.

Articulate your eagerness to gain skills in customer interaction, conflict resolution, and team dynamics. Express your interest in professional growth and your desire to contribute to the team at 127 S Black Horse Pike.