Customer Service Rep(04668) - 411 E Dover St

As a Customer Service Rep at Domino's, your responsibilities include assisting customers with their orders, ensuring customer satisfaction, maintaining food safety standards, and operating store technology. You will also be involved in processing payments and making accurate monetary change.

To qualify for the Customer Service Rep position at Domino's, you must be at least 16 years old, possess strong verbal and written communication skills, and be able to operate a computer or touch screen. Additionally, you should have quick math skills for accurate monetary transactions and demonstrate an ability to work efficiently in a fast-paced environment.

Yes, Domino's offers excellent benefits to their Customer Service Reps, which may include health insurance, paid time off, and eligibility for discounts on menu items. The exact benefits depend on the number of hours worked per week.

At Domino's, you can expect a safe and supportive work environment that values honesty, transparency, and accountability. The company prides itself on putting its people first, ensuring that you have a stable environment to flourish in.

Absolutely! Many team members at Domino's advance into management and other leadership roles. The company is known for its promotion from within, with 90% of local store owners starting as delivery drivers and pizza makers.

In answering this question, highlight your customer service experience and ability to work under pressure. Emphasize your communication skills and desire to contribute positively to the team's atmosphere.

Use the STAR method (Situation, Task, Action, Result) to outline a specific situation where you calmed an upset customer, explaining the steps you took to resolve their issue and how it ended positively.

Discuss the importance of double-checking orders before submission and using any available technology efficiently. Mention previous experiences where attention to detail prevented errors and improved customer experience.

Share your knowledge about Domino's commitment to 'putting people first' and creating a safe work environment. You could mention how this aligns with your own values and the positive reputation the brand has in the community.

Provide examples of strategies you've used to stay calm under pressure, such as prioritization, effective communication with team members, and taking short breaks to maintain focus and energy.

Discuss how excellent customer service means meeting customer needs, showing empathy, and having a positive attitude. Provide examples of how you have demonstrated these qualities in previous roles.

Explain the importance of clear communication, and the need to provide alternatives. It's valuable to emphasize maintaining a positive demeanor and ensuring the customer feels heard, even if their specific request cannot be met.

Share personal motivations such as a love for teamwork, a passion for food, or appreciation for the company's values. Make it clear how this aligns with your career goals.

Talk about the challenge of maintaining patience and professionalism in difficult situations, and share how you plan to navigate these challenges by staying solution-focused.

Explain how you can efficiently manage time through organization and clear communication with team members during high-demand periods. Give examples from past experiences where possible.