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Customer Service Rep(08831) - 10335 Highway 12 image - Rise Careers
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Customer Service Rep(08831) - 10335 Highway 12

Job Description

ABOUT THE JOB We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has a lot of ways for you to gr4ow (if that’s what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza company in the world requires execptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years or older. Have an outgoing personality. GENERAL JOB DUTIES FOR ALL TEAM MEMBERS Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare all products. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility on a daily basis. COMMUNICATION SKILLS Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. ESSENTIAL FUNCTIONS?SKILLS Ability to add, subtract, multiply, and divide accurately ang quickley (may use a calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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What You Should Know About Customer Service Rep(08831) - 10335 Highway 12, Domino's

At Domino's Pizza, we’re on the lookout for enthusiastic Customer Service Representatives to join our dynamic team at our Orange, TX location! This role is perfect for individuals who thrive in a fast-paced environment and enjoy interacting with people. As a Customer Service Rep, you’ll be the friendly voice on the phone taking orders, guiding customers through our menu, and ensuring they have a delightful experience with us. Not only will you handle incoming calls and process orders accurately, but you'll also have the chance to grow your skills and perhaps even progress to a management role! Each day is different, and your main responsibilities will include operating kitchen equipment, stocking ingredients, cleaning, and maintaining our high standards of service. We pride ourselves on creating a supportive atmosphere and encouraging teamwork. So if you’re 16 or older and have a positive attitude, we would love to see you! With us, you’re not just taking a job; you’re becoming part of a community focused on providing great pizza and even greater service. Come help us make Domino's the best pizza company in the world, and let's build a future together that's satisfying and fun!

Frequently Asked Questions (FAQs) for Customer Service Rep(08831) - 10335 Highway 12 Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's Pizza in Orange, TX?

As a Customer Service Rep at Domino's Pizza in Orange, TX, you'll be responsible for a variety of duties. These include processing phone orders, operating kitchen equipment, preparing various food products, and maintaining cleanliness in the workspace. You'll also stock ingredients from deliveries and take inventory as needed.

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What qualifications do I need to be a Customer Service Rep at Domino's Pizza?

To be a successful Customer Service Rep at Domino's Pizza, you need to be at least 16 years old and possess a friendly and outgoing personality. Essential skills include the ability to communicate effectively, manage cash effectively, and a basic understanding of math to make accurate transactions.

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How does one grow within the Customer Service Rep position at Domino's Pizza?

At Domino's Pizza, we encourage career growth for our Customer Service Reps. Starting as a Rep opens up various paths, including potential management roles. With dedication and good performance, you can advance your career within our company and take on more responsibilities.

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What type of training is provided for Customer Service Reps at Domino's Pizza?

Domino's Pizza provides comprehensive training for Customer Service Reps to ensure you are well-prepared for your role. This includes instruction on taking orders, operating equipment, food safety protocols, and customer service techniques, making sure you feel confident when interacting with customers.

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Is previous experience necessary to work as a Customer Service Rep at Domino's Pizza?

Prior experience in customer service is a plus, but it's not a prerequisite to join the team at Domino's Pizza. We value personality and eagerness to learn, so if you have a positive attitude and a willingness to work hard, we encourage you to apply!

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Common Interview Questions for Customer Service Rep(08831) - 10335 Highway 12
What would you say are your biggest strengths as a Customer Service Rep?

Highlight strengths such as strong communication skills, problem-solving abilities, and a knack for multitasking in busy environments. Provide examples of how these strengths have helped you in previous roles or experiences.

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How do you handle difficult customers or complaints?

Focus on your approach to staying calm and listening to the customer’s concerns. Discuss techniques such as empathizing, offering solutions, and escalating issues when necessary to provide effective resolutions.

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Can you describe a time you went above and beyond for a customer?

Share a specific example that demonstrates your commitment to customer service. Detail what the situation was, what actions you took, and the positive outcome that followed, emphasizing the impact of your personal touch.

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What motivates you to deliver exceptional customer service?

Discuss your passion for helping others, the satisfaction of solving problems for customers, and how acknowledging customer needs drives you to provide the best service possible.

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How do you prioritize your tasks during busy shifts?

Explain your methods for prioritizing tasks, such as focusing on high-volume orders, maintaining organization, and efficient communication with team members, ensuring a smooth workflow even in peak times.

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What would you do if you made a mistake while taking an order?

Emphasize the importance of accountability. Explain how you would quickly rectify the mistake by informing the customer, correcting the order, and taking steps to prevent similar errors in the future.

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How would you describe excellent customer service?

Define excellent customer service in your own words, focusing on attributes such as responsiveness, courtesy, attentiveness, and the ability to exceed customer expectations in every interaction.

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Why do you want to work as a Customer Service Rep at Domino's Pizza?

Express your admiration for Domino's as a leading pizza company and your interest in working within a team environment that values employees and encourages growth. Highlight how your skills align with the company’s mission.

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How do you handle stress during busy times?

Discuss your techniques for managing stress, such as remaining organized, taking deep breaths, and relying on teamwork to handle busy periods effectively while maintaining quality service.

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What do you think is the most important quality for a Customer Service Rep?

Identify key qualities such as patience, empathy, and a genuine willingness to help others. Support your answer with examples of how these qualities have been beneficial in your previous experiences.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
December 31, 2024

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