General Manager (05084) - 2531 S University Dr - job 1 of 3

At Domino’s Pizza, the General Manager is responsible for overseeing the daily operations of the store, ensuring that operational standards are maintained, food safety protocols are adhered to, and profitability targets are achieved. This role involves providing effective leadership, training, and supervision to your team, all while maintaining a positive customer service experience.

To be considered for the General Manager position at Domino’s Pizza, candidates must have a minimum of one year of General Manager experience in a fast-paced service environment. Additionally, strong leadership abilities, basic operations knowledge, and excellent customer service skills are essential. Familiarity with technology such as POS systems is also an advantage.

General Managers at Domino's Pizza enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan with up to 5% company match, education assistance, and generous paid time off. Additional perks include employee discounts on menu items and mental health support services.

Domino's provides full training for new General Managers, ensuring they are well-equipped with the knowledge and skills required to manage the store effectively. This training covers operational procedures, food safety standards, and team management, helping new managers to feel confident and supported as they step into their leadership roles.

As a General Manager at Domino’s Pizza, there are numerous career advancement opportunities available. With consistent performance, you can move on to higher leadership roles within the company, including district management or other corporate positions. Domino's values internal mobility and promotes from within whenever possible.

As a General Manager, managing conflict is essential for maintaining a harmonious workplace. I focus on open communication, bringing parties together to discuss their perspectives while promoting a collaborative resolution. It's crucial to remain neutral, facilitate an environment of respect, and find a solution that aligns with our team goals.

In my previous role as a General Manager, I was responsible for maintaining high operational standards, including speed of service and food safety. I implemented systems for regular audits and staff training, ensuring every team member understood their role in maintaining efficiency, quality, and safety in our operations.

I use a mix of hands-on training, mentoring, and effective feedback sessions to develop my staff. I believe in fostering a culture of continuous improvement where employees feel valued and encouraged to enhance their skills. Tailoring development plans to individual strengths and areas for improvement also helps in nurturing talent.

Customer service is at the heart of Domino’s success. I ensure that every team member is trained to prioritize customer satisfaction and empower them to resolve issues swiftly. Regularly reviewing customer feedback and implementing training adjustments based on that input helps maintain high service standards.

Managing food safety is critical in the restaurant business. I implement strict protocols that include regular training, compliance checks, and maintaining clean working areas. I emphasize the importance of adhering to health regulations and encourage my team to report any safety concerns immediately.

Promoting teamwork is important for operational success. I organize team-building activities and encourage open communication, so everyone feels included and valued. Regular meetings to discuss challenges and collective goals also foster a strong sense of camaraderie and purpose within the team.

In my previous position, I had to decide on a staffing reduction during a slow period. I carefully assessed performance metrics and provided support for affected team members. Communicating transparently with the remaining staff about the decision and our path forward helped to maintain morale and keep operations running smoothly.

Technology is integral to modern restaurant management. I leverage POS systems for efficient order processing and staff scheduling software for managing shifts. I encourage my team to become proficient with these tools, as they help streamline operations, improve reporting, and enhance the overall customer experience.

Success is measured through a combination of financial performance, customer satisfaction, and employee engagement. I regularly analyze sales data, gather customer feedback through surveys, and hold team meetings to evaluate employee morale. These metrics provide a holistic view of our store's performance.

I am drawn to Domino’s because of its commitment to employee development and community engagement. The brand's reputation for transparency and accountability resonates with my values as a leader. I am excited about the opportunity to contribute to a team that prioritizes quality service and a positive workplace culture.