General Manager(03673) - 3902 Richmond Ave - job 1 of 3

As a General Manager at Domino's Pizza, you'll oversee all store operations, including managing staff, ensuring high customer service standards, and maintaining product quality. You'll be responsible for scheduling employees, handling inventory, training team members, and keeping the store organized and efficient. Your leadership will help create a positive work environment and a seamless customer experience.

To qualify for the General Manager position at Domino's Pizza in Staten Island, candidates must be at least 18 years old and ideally have some management experience. We’re looking for individuals who can thrive in a fast-paced environment, multitask effectively, and possess strong leadership and motivational skills. A friendly disposition and the ability to work under pressure are also key attributes for this role.

General Managers at Domino's Pizza can expect a starting base hourly wage of $19.50. In addition, you’ll be eligible to earn bonuses and incentives based on your store's profitability and performance, making it a great opportunity for those who excel and thrive in a dynamic work environment.

Absolutely! At Domino's Pizza, our General Managers often have the option to advance within the company. You could explore roles such as Trainer or Regional Manager, or even branch out into store ownership through our Management Development Program after demonstrating successful management skills.

As a General Manager at Domino's Pizza, you will be required to perform various physical tasks, including standing for long periods, bending, lifting up to 50 pounds, and working in a fast-paced environment. These responsibilities are essential for maintaining store operations and supporting your team on the floor.

In a bustling atmosphere, prioritization is key. Begin by assessing which tasks are urgent and high-impact, such as customer service issues or staff scheduling needs. Utilize your leadership skills to delegate responsibilities to your team while staying engaged in operations. This approach fosters teamwork and ensures smooth functioning.

When faced with a customer complaint, listen thoroughly to their concerns without interruption. Acknowledge their feelings and assure them you're committed to a resolution. Propose a suitable solution, whether it’s offering a refund or a complimentary item, and follow up to guarantee satisfaction. This showcases your dedication to customer service.

To motivate a team, I emphasize open communication, recognition, and setting clear expectations. Regularly check in on team morale and implement incentives or acknowledge achievements publicly. This not only boosts individual performance but also fosters a positive atmosphere overall.

First, I would schedule a one-on-one to address the performance issues, maintaining a supportive approach. I would discuss specific areas for improvement and collaborate on an action plan. Offering additional training or support could help them regain their confidence and productivity.

The most crucial quality for a General Manager at Domino's Pizza is strong leadership. A GM should inspire and motivate staff while ensuring high standards of customer service and product quality are met. This balance between leading by example and managing operations effectively is essential for overall success.

To maintain high product quality, I emphasize proper training for all staff on preparation standards and cooking techniques. Regularly auditing processes and conducting quality checks can help detect any inconsistencies before they reach customers. I also encourage feedback and uphold a culture of accountability.

My management style is collaborative and engaging. I value team input and strive for inclusivity, fostering an environment where everyone feels comfortable sharing ideas. I believe in leading by example and maintaining a balance between guiding the team and allowing them autonomy in their roles.

Effective inventory management starts with accurate tracking of stock levels through regular audits and adjusting orders based on sales patterns. I implement a system that notifies me when stock is running low and utilizes data analysis to forecast future needs. This helps prevent shortages and reduces waste.

Training new staff members is approached through a structured program that includes shadowing experienced employees, hands-on demonstrations, and regular feedback. I ensure new hires understand expectations and encourage them to ask questions. This comprehensive approach helps build confidence and competence.

In the event of a sudden staff shortage, I would prioritize critical roles first, like a cashier or a cook. I’d quickly reassess team assignments and potentially step into direct service roles if needed to keep operations smooth. Communication with the existing team is essential to maintain morale and efficiency during such times.