General Manager(06088) - 10367 Southern Maryland Blvd

As a General Manager at Domino's in Dunkirk, MD, your primary responsibilities include overseeing daily operations, managing costs, leading Team Members to achieve operational excellence, and ensuring high-quality customer service. You will also be responsible for recruitment, training, and maintaining an inclusive work environment that embodies our brand standards.

To apply for the General Manager position at Domino's in Dunkirk, MD, you should have at least one year of prior management experience in a fast-paced service environment. Additionally, you need strong customer service skills, experience managing teams, and an understanding of operational procedures to help maximize productivity.

Domino's is committed to promoting from within. Many of our General Managers took the first step as Customer Service Representatives and progressed to higher leadership roles, including franchise ownership. Your career ambitions are taken seriously, and we offer various paths to grow your career within the company.

As a General Manager at Domino's, you'll play a crucial role in the continuous training and development of your Team Members. This includes providing comprehensive training on operations, customer service, pizza-making, and upholding food safety standards, ensuring that everyone is equipped with the skills necessary for success.

The work environment for a General Manager at Domino's is energetic and fast-paced. You'll experience a friendly atmosphere filled with competition and collaboration, where your leadership sets the tone. Expect to build meaningful relationships with your team and the community while ensuring a fun, engaging work environment.

When answering this question, highlight your leadership roles in previous jobs, emphasizing specific challenges you faced and how you overcame them. Discuss your methods for managing costs and building your team’s performance.

To effectively answer this question, describe your strategies for fostering a customer-oriented culture within your team. Share specific examples of how you've handled customer complaints and prioritized customer satisfaction.

Discuss your approach to attracting talent, explaining how you identify and train the right people for the job. Mention techniques like hands-on training sessions and mentorship programs to build strong team dynamics.

Elaborate on the processes you have in place for monitoring expenses and maintaining profitability, such as using sales analytics, streamlining operations, and keeping a close eye on inventory.

Discuss your understanding of health and safety protocols, providing examples of how you've implemented procedures in previous roles. Mention training sessions that you conduct with Team Members to ensure compliance.

Share examples of team-building activities or recognition programs you've established that emphasize communication, collaboration, and inclusivity, helping to keep employee morale high.

Describe your conflict resolution techniques, focusing on open communication and mediation skills. Provide an example of a past conflict and how addressing it led to a positive outcome.

Talk about your strategies for planning during busy times, which may include scheduling additional staff, optimizing workflows, and utilizing technology to efficiently handle orders.

Share specific details about a marketing campaign that increased sales at a previous job. Discuss your objectives, strategy, execution, and any metrics that demonstrate the success of the initiative.

When addressing this question, articulate the qualities that you believe contribute to effective management, such as adaptability, strong communication skills, and the ability to motivate and inspire a team.