IT Project Manager

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Title: Technical Delivery Manager (IT Project Manager)

Location: Ann Arbor, MI

Shift: Full-Time, Salary

Hybrid Environment: Tuesday, Wednesday and Thursday in office - Monday and Friday remote

Salary: $135,000 +  Bonus 

The Technical Delivery Manager is a key player in delivering high-value solutions to our internal and external customers. This position is responsible for planning, leading, and executing change initiatives to implement integrated enterprise systems across a multi-year journey, involving various core functional areas within the organization. As a seasoned Project Manager, this individual will provide leadership by leveraging experience and established standards, processes, and Agile practices that will be applied across the Enterprise Systems teams.

In this role, the Technical Delivery Manager will drive collaboration with business areas, technology team members, and technology vendors, ensuring all project participants are effectively communicating and executing tasks as outlined in the project plan. This position emphasizes Agile methodologies, promoting iterative development, adaptability, and continuous improvement across project teams. While this role does not include direct reports, it leads a team of cross-functional resources to meet clearly defined objectives for enterprise system implementations and improvements.

Main responsibilities

• Collaborate with cross-functional teams to create and secure approval for detailed delivery plans, covering scope, technical approach, risks, assumptions, resource requirements, cost estimates, and operational plans.
• Support the development and alignment of strategic plans for complex, high-impact programs and projects.
• Ensure accurate estimates and oversee the on-time, high-quality delivery of technical and business capabilities across multiple products.
• Apply appropriate deployment methodologies (e.g., Waterfall, Agile, Scrum) to optimize value delivery, meet commitments, and align with business objectives.
• Lead and engage Customer, Business, and IT teams, ensuring alignment on all project deliverables. Proactively remove roadblocks and manage expectations.
• Guide the project team within the constraints of schedule, budget, and resources to achieve defined objectives for each delivery iteration.
• Define and communicate performance standards and success criteria for projects, working closely with internal and external stakeholders. Regularly review and track progress toward these goals, and hold teams accountable for achieving delivery metrics.
• Monitor quality, cost, and schedule metrics to detect deviations and ensure project deliverables meet quality standards.
• Identify, track, and communicate risks to the project team, leadership, and stakeholders. Develop and implement mitigation strategies as needed, and escalate risks if targets are at risk. Coordinate dependencies and assess risks across multi-team projects.
• Facilitate the tracking and communication of post-delivery benefits across the product portfolio.

• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, Business Administration, Business Operations, or a related field.
• Experience: 5+ years of experience in planning, leading, organizing, and motivating teams to achieve high performance and quality aligned with program standards.
• Software Delivery: Demonstrated expertise in software delivery across various project methodologies within fast-paced environments, working with both internal and external stakeholders.
• Analytical and Organizational Skills: Strong analytical, organizational, and presentation skills, with experience facilitating and leading executive-level steering committees, project meetings, and team discussions.
• Communication Skills: Excellent interpersonal and communication skills for effective issue management, expectation setting, and fostering trust and confidence with customers.
• Hybrid Team Environment: Experience working in a hybrid development environment with both onshore and offshore teams, including business analysts, developers, architects, quality assurance, change management, and product owners from Business and IT.
• Methodology Knowledge: Proficiency in software delivery methodologies (e.g., Waterfall, Agile, Scrum, Kanban), with an understanding of their strengths and limitations.
• Tool Proficiency: Working knowledge of Microsoft Office (especially Excel and PowerPoint), JIRA, and Confluence.

Benefits:

• Paid Holidays and Vacation   
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employees and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions   
• 15% off the purchase price of stock   
• Company bonus  

All your information will be kept confidential according to EEO guidelines