Supervisor(04221) - 2048 Atlantic Ave - job 1 of 2

As a Supervisor at 2048 Atlantic Ave, you will be responsible for conducting pre-planned coaching for GMs and AMs, ensuring operational excellence through structured methods, and analyzing financial data to present valuable business insights. You will mentor staff, conduct performance appraisals, and provide constructive feedback while driving local store marketing initiatives.

To apply for the Supervisor position at 2048 Atlantic Ave, a Bachelor's Degree is preferred, along with a minimum of three years of multi-unit experience in the restaurant or retail industry. This experience should include managing operational effectiveness and a proven ability to lead and mentor teams.

The Supervisor role directly contributes to operational excellence at 2048 Atlantic Ave by identifying and addressing gaps in performance, providing structured coaching, and reinforcing critical company policies. By developing action plans and driving accountability, this position ensures that all stores meet their operational goals.

Supervisors at 2048 Atlantic Ave will utilize a store planning tool for pre-planning coaching objectives. Additionally, you will employ key operational and financial data to track performance, enabling you to provide relevant, suggestive coaching to GMs and AMs during store visits.

2048 Atlantic Ave seeks a Supervisor who demonstrates strong leadership qualities, including effective communication, the ability to mentor and develop others, analytical skills for financial oversight, and a proactive approach to identifying and resolving operational challenges.

To effectively coach an underperforming GM, I would first identify specific areas needing improvement through observation and data analysis. Next, I would set a one-on-one meeting to discuss these observations, providing specific examples and constructive feedback. Together, we can create a personalized action plan focusing on their strengths while addressing their gaps.

In my previous role, I identified that our team was struggling with time management during peak hours. I implemented time management training sessions and provided them with tools for better scheduling. This not only improved our service speed but also increased overall customer satisfaction—leading to a noticeable increase in repeat customers.

I utilize Excel for detailed financial analysis, creating data visualizations to help illustrate trends. I also regularly review P&L statements and key performance indicators to track financial health and identify areas for improvement. Establishing clear metrics allows me to make informed decisions quickly.

To ensure compliance with company policies, I implement regular training sessions and spot checks in stores. I encourage open dialogue between management and crew for clarifying policies, and I promote a culture of accountability where team members feel empowered to report non-compliance.

I have experience developing local store marketing plans by engaging with community organizations and schools. I helped GMs build relationships with local influencers and organize events that heightened community involvement, leading to improved brand awareness and sales.

I would address the conflict promptly by facilitating a discussion in a neutral environment. I encourage each party to share their perspective and guide them toward finding common ground and a solution. Promoting teamwork and understanding is key to resolving conflicts efficiently.

At my last job, I collected feedback from my team about our operational processes. By analyzing this information, I implemented a new scheduling system which reduced labor costs by 15% and increased morale. This demonstrated to the team that their feedback was valued and impactful.

I would empower GMs by providing them with training opportunities and resources that emphasize leadership skills. Additionally, I would encourage them to take the initiative in store management and decision-making by supporting their projects and celebrating their successes.

Achieving operational excellence requires consistency, clear communication, and continuous improvement. Establishing standard operating procedures, regularly reviewing performance metrics, and providing ongoing training are essential elements in maintaining operational standards.

I prioritize objectives during store visits by assessing the most pressing needs of the store. I focus on areas with the most significant impact on performance first, always ensuring to address any ongoing operational or financial issues while also aligning with the store team's goals.