Inside Sales Representative

Description

 Job Description

At Donnelly’s, we don’t just service HVAC and plumbing systems – we create comfort and peace of mind. As a member of our team, you’ll be part of a company that’s committed to providing 5-star service with integrity at the heart of everything we do.

We believe that the key to delivering exceptional service starts with a team who genuinely cares. We hire experts, but we also prioritize individuals who value honesty, professionalism, and making each client feel like family. You’ll receive top-notch training, ensuring you’re fully prepared to tackle any challenge with confidence.

But we don’t stop there – we also know how important it is to have fun along the way. We foster a work environment where teamwork, respect, and camaraderie shine. Whether you’re helping a client or celebrating a job well done, we ensure that you feel appreciated every step of the way.

If you're ready to grow your career with a company that values integrity, offers unparalleled service, and knows how to have fun, we’d love to meet you!

What’s in it for you? 

· Earn a competitive wage of: $100K-150K+ (Hourly + Commission) 

· Great benefits for you and your family! 401k Offered with company match!

· Paid holidays and accrued paid time off.

· Enjoy a set weekly work schedule, so you can plan your time with ease.

· All company technology provided, with a company cell phone, tablet, and laptop to keep you connected.

· Ongoing training to help you grow technically and professionally in your career.

Your Mission

• Call warm leads daily — unsold repair and replacement estimates are your goldmine
• Close the deal over the phone with confidence, empathy, and urgency
• Build trust by overcoming objections and offering flexible financing options
• Be the go-to resource for our techs and outside sales reps — help get the sale across the finish line
• Follow up like a pro: phone, text, email — whatever it takes to reconnect
• Make happy calls to ensure customer satisfaction and service quality
• Track all activity in ServiceTitan CRM and keep your follow-ups organized
• Be ready to make 65+ calls per day — we’re not shy about working the phone!

What Winning Looks Like

• 2–2.5 closed deals per week 
• $150K in monthly closed sales
• All unsold leads contacted within 24 hours
• Multiple contact attempts across multiple days and platforms
• A growing pipeline and stronger relationships every single day

Requirements

Traits We Love

• Strong emotional intelligence: especially when customers are      frustrated
• Customer-first mindset: you love helping people and      making things right
• Grit: the persistence to turn “no”      into “not yet” then a “not yet” to a “yes lets do business”. 
• Customer-first mindset: you love helping people and      making things right
• A bias for action: you don’t wait to be told, you      go make it happen
• A servant-leader attitude: you’re here to help people, not      just sell

· High Energy – driven to seek continuous improvement and help build a culture of accountability

· A teammate – you enjoy working in small teams, building relationships, and supporting others

· Entrepreneurial – must be a self-starter and can identify and implement initiatives that are well-aligned with the company’s strategic plan

· Results Oriented – links decisions to overall business objectives

· Affable & Collaborative – ability to embrace, support and practice a collaborative style which goes beyond relationship building. They will achieve results with and through others.

· Communicative – possesses exceptional written and verbal skills enabling her/him to prepare and present information and recommendations to a broad and diverse audience, including technicians and employees, peers on the management team, and investors

What You Bring to the Table

• Detail-oriented, organized, and self-motivated
• Prior inside sales or call center sales experience (agency recruitment, car sales, or B2B a plus)
• Comfortable making dozens of calls per day — and bouncing back from rejection
• Natural relationship-builder with strong communication and problem-solving skills
• Experience with financing plans — and the ability to clearly present options
• Familiar with CRMs 

Who Should Skip This Posting

• If you don’t like talking on the phone for hours a day
• If you’re from the HVAC/plumbing industry and just want to coast
• If you’re uncomfortable asking for the sale or working with targets

Tools + Support

• Warm leads only — no cold calling
• Support from CSR team for live transfers
• ServiceTitan CRM to manage all activity
• Daily activity checklist & follow-up playbook
• Ongoing training and support from a growing national team

Why Donnelly’s?

We’re not just a company-we’re a team driven by a bigger purpose. At Donnelly’s, we believe in helping people become better than they ever believed possible, whether that’s our clients, our community, or our own team members.

We are an Autonomous Growth Organization, meaning we empower our people to take ownership, grow in their roles, and push boundaries to achieve more. Our vision? To be the most highly recommended home service company in the world. 

If you’re looking for more than just a job- if you want to be part of a team that values trust, growth, and excellence- then Donnelly’s is the place for you. Let’s build something great together. 

Equal Opportunity Employer

Applicants are provided equal employment opportunities without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability or any other category protected by law in each aspect of the selection process.