Senior Manager, In-Store, Strategy & Operations

The Senior Manager, In-Store, Strategy & Operations at DoorDash will drive the strategy for the Going Out product, focusing on customer experience, merchandising, and conversion goals. This role involves overseeing market tactics, testing new product features, and working closely with various teams to ensure streamlined operations and robust strategies that boost in-store orders.

Candidates for the Senior Manager, In-Store, Strategy & Operations role at DoorDash should possess at least 8 years of experience in strategy and operations, product marketing, or consulting. A strong track record in revenue management, project leadership, and data analysis is essential, along with excellent Excel/Google Sheets skills and familiarity with SQL.

The Senior Manager for In-Store, Strategy & Operations plays a pivotal role in enhancing customer engagement by developing strategic initiatives for the Going Out product. By identifying key marketing communications and analyzing customer interaction data, you'll craft experiences that not only attract customers to physical stores but also incentivize long-term loyalty.

The culture at DoorDash for the Senior Manager, In-Store, Strategy & Operations is dynamic and fast-paced. The team values creativity, agility, and collaborative problem-solving. You’ll be part of a startup-like environment that encourages taking risks and rolling up your sleeves to turn innovative ideas into reality, all while supporting local businesses.

At DoorDash, the Senior Manager, In-Store, Strategy & Operations can expect significant growth opportunities. As part of a rapidly evolving team, you'll have the chance to shape new products and strategies, enhancing your leadership skills while making a measurable impact on customer experiences and company growth.

In response, provide specific examples of projects where you led strategic initiatives aimed at enhancing customer experiences. Emphasize your decision-making processes and the outcomes of your strategies, demonstrating your ability to adapt to rapid changes.

Share your approach to prioritization, such as using tools for project management and frameworks for assessing the urgency and importance of tasks. Illustrate with examples from previous experiences where you successfully managed competing priorities.

Use this opportunity to narrate a specific scenario where you rallied your team to overcome obstacles. Focus on your leadership style, the strategies you employed, and how you celebrated the team’s achievements post-project.

Be prepared to mention specific metrics like conversion rates, customer acquisition costs, and customer retention numbers. Discuss the importance of data analysis in shaping future strategies, illustrating how you’ve applied these insights in past roles.

Discuss your systematic approach to testing new concepts, including designing experiments, reviewing outcomes, and integrating insights into broader strategies. Share relevant examples that showcase your innovative thinking.

Highlight the importance of cross-functional collaboration in your work. Talk about how you engage different teams to gather perspectives and insights, which ultimately lead to more comprehensive strategies.

Explain your methods for researching industry trends, such as attending conferences, following market reports, or engaging with thought leaders. Provide examples of how you’ve successfully applied newfound knowledge in previous positions.

Outline your communication style, emphasizing clarity and inclusiveness. Share an example where you effectively communicated a strategic change and garnered buy-in from your team, ensuring everyone was aligned on objectives.

Be honest about a past challenge, framing it as a learning experience. Focus on how you identified the issue, your problem-solving process, and the actions you took to resolve it.

Discuss various methods used to measure customer satisfaction, such as surveys, NPS scores, or feedback loops. Illustrate how you've used these metrics to drive operational improvements in past roles.