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Strategic Partner Manager I - job 1 of 2

DoorDash seeks a Strategic Partner Manager to enhance relationships with merchant partners in the SMB restaurants vertical, Manage upselling services and ensure high satisfaction. Ideal candidates will drive growth and efficiency for partners.

Skills

  • Account Management experience
  • Data analysis
  • Sales tools proficiency
  • Project management
  • Customer relationship management

Responsibilities

  • Manage merchant partners across sales region
  • Present quarterly business reviews for merchant accounts
  • Minimize churn and redirect partners for expansion
  • Utilize data for operational processes
  • Collaborate with cross-functional teams

Education

  • Bachelor's degree preferred

Benefits

  • 401(k) plan with employer match
  • Paid time off and holidays
  • Medical, dental, and vision benefits
  • Paid parental leave
  • Wellness benefits
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$73920 / YEARLY (est.)
min
max
$59840K
$88000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Strategic Partner Manager I , DoorDash USA

The Strategic Partner Manager I role at DoorDash is a fantastic opportunity to make a significant impact on our merchant partners, especially in the vibrant SMB restaurant sector. Based in either Chicago or Los Angeles, you'll be the key liaison between DoorDash and our valued partners. Your responsibilities will include managing ongoing relationships, upselling services, conducting regular business reviews, and using your skills to troubleshoot product issues and implement effective marketing strategies. You’ll be dedicated to optimizing our partners' experiences and helping them achieve their business goals. Collaborating with our Product, Operations, and Sales teams will enable you to offer tailored solutions that enhance partnership success and drive revenue growth. We’re on the lookout for someone who has at least three years of experience in account management or a related field and who understands the complexities of customer needs in a fast-paced environment. In this hybrid role, you’ll split your time between the office, remote work, and visiting merchant partners – ensuring you’re able to provide top-notch service wherever you are. If you're excited about leveraging data for meaningful insights, presenting impact-driven reports, and honing in on opportunities for merchant growth, this position is perfect for you. Come empower local economies with DoorDash and take your career to new heights!

Frequently Asked Questions (FAQs) for Strategic Partner Manager I Role at DoorDash USA
What are the key responsibilities of a Strategic Partner Manager I at DoorDash?

As a Strategic Partner Manager I at DoorDash, your key responsibilities will include managing existing merchant partnerships, upselling services tailored to their needs, conducting quarterly business reviews, and utilizing data to enhance operational efficiency. You'll work collaboratively with various teams to ensure a cohesive experience for merchants and optimize their usage of the DoorDash platform.

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What qualifications are required for a Strategic Partner Manager I position at DoorDash?

DoorDash seeks candidates for the Strategic Partner Manager I position who possess a minimum of three years of experience in account management or a related field. Important skills include data analysis, adeptness in using Google Suite, and familiarity with sales tools like Salesforce. We're looking for individuals who can empathize with customer needs and effectively manage multiple partnerships.

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How does DoorDash ensure success for Strategic Partner Managers I?

At DoorDash, the success of Strategic Partner Managers I is supported through a collaborative environment where you can rely on cross-departmental support from Product, Operations, and Sales teams. Regular training sessions and access to tools for data-driven decision-making help you provide a seamless experience for your merchant partners, ultimately leading to higher satisfaction and retention rates.

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What type of training and support does DoorDash provide for new Strategic Partner Managers I?

DoorDash offers comprehensive onboarding and continuous training for new Strategic Partner Managers I. This includes mentorship from experienced team members, workshops on best practices in account management, and insights into utilizing data effectively. The goal is to ensure you feel confident in managing partner relationships and delivering exceptional service.

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What is the work environment like for a Strategic Partner Manager I at DoorDash?

The work environment for a Strategic Partner Manager I at DoorDash is a dynamic hybrid model, combining in-office work, remote activities, and regular visits to merchant partners. This structure allows for flexibility and the opportunity to build personal relationships with partners while still fostering collaboration with your team.

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Common Interview Questions for Strategic Partner Manager I
How do you prioritize tasks when managing multiple accounts as a Strategic Partner Manager?

When answering this question, reflect on your experience with time management tools and strategies. Discuss how you assess the urgency and importance of tasks for different accounts, possibly using a scoring system or project management software. Highlight your ability to stay organized and flexible, adjusting priorities based on partner needs and business goals.

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Can you describe a time you successfully increased a partner's revenue?

Provide a specific example where you identified an opportunity to enhance a partner's business, utilizing data for insights. Outline the steps you took to implement changes or upsell services and conclude with measurable results. Emphasize how your approach demonstrates strategic thinking and partnership growth.

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What strategies do you use to manage customer expectations?

Effective communication is vital for managing expectations. Discuss how you maintain transparency with partners about deliverables, timelines, and any issues that may arise. Share examples of how you set realistic goals while still motivating partners to achieve more, ensuring they remain engaged and satisfied.

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How do you handle a disagreement with a merchant partner?

Discuss your approach to conflict resolution, emphasizing listening to the partner's concerns and understanding their perspective. Explain how you seek to find common ground and mutually beneficial solutions while maintaining a positive relationship. Providing an example can illustrate your skills effectively.

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What role does data play in your decision-making as a Strategic Partner Manager?

Highlight your experience in using data analytics to drive decisions. Discuss how you interpret data to understand partner performance, identify trends, and recommend strategies that meet both DoorDash's and the partner's goals. Provide specific instances where data-informed decisions led to improved results.

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How would you describe your ideal relationship with a merchant partner?

Share your vision of a collaborative, transparent relationship built on trust and open communication. Discuss how you would work together to set goals and periodically assess progress while being responsive and adaptable to needs. This shows your commitment to partnership longevity and shared success.

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Can you provide an example of a successful quarterly business review you conducted?

Mention your experience preparing and presenting a comprehensive quarterly business review. Focus on how you reported on performance metrics, highlighted successes, and identified opportunities for improvement. Emphasize feedback received from the partners, demonstrating the review's collaborative nature and impact.

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Describe a situation where you had to quickly adapt to a significant change. What did you do?

Reflect on a real-life scenario where quick adaptability was necessary due to market shifts or internal changes. Discuss your thought process, how you communicated these changes to your partners, and the steps taken to ensure continuity. This showcases your resilience and ability to thrive in a fast-paced environment.

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What tools and technologies do you prefer to use in your role as a Strategic Partner Manager?

Discuss specific tools you’re familiar with that are relevant to this role, such as CRM software, data analysis tools, and any communication platforms. Explain how these tools enhance your efficiency and assist in better managing relationships, demonstrating your tech-savviness and readiness for the role.

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Why do you want to work as a Strategic Partner Manager for DoorDash?

Convey your enthusiasm for DoorDash's mission and values, and how they resonate with your own. Discuss specifically what excites you about the Strategic Partner Manager role, such as the opportunity to drive growth for local businesses and support their success through innovative solutions.

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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$59,840/yr - $88,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 28, 2024

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