Technical Support Engineer

Why Now

2024 has been an exciting year for Doppler. After raising our $20M Series A from CRV in 2022, we have now helped over 41,000 startups and enterprises manage their secrets at scale. After building the community, it is time to scale and monetize. Throughout this year, we’re getting far more ambitious by setting even higher product, growth, sales, and hiring goals!

About Doppler

Doppler's mission is to make it easy and secure for developers of every experience level and teams of any size to manage their app configuration and secrets. But hasn't this been done?

Developers tend to be either struggling with the manual management of .env files, or wrestling with an overly complex secrets manager that's not built for software development. Doppler is changing that by making app configuration and secrets management easy, intuitive, and scalable. It's the SecretOps platform built by developers for developers.

Our team is entrepreneurial, with a bias for action. We never back down from a spirited debate and believe we are all responsible for exploring the hard questions. We value self-awareness and meaningful impact. We are open to unconventional approaches and have learned not to judge a book by its cover. Your time is your most valuable resource, so you set your hours. We use Slack to communicate and default to zero meetings. We aim to document everything. We also recommend you invest your time in 10% compounding time.

Who We Are

Doppler is a SecretOps platform that enables developers and security teams to keep their secrets secure and in sync wherever they run their code. SecretOps is the set of security philosophies, frameworks, and tools used to operationalize secrets at scale.

The Role

As a Technical Support Engineer, you'll be working to ensure potential and existing customers are successful in implementing Doppler while driving continuous improvement in our documentation and other educational resources. This includes both helping them onboard to our platform, as well as guiding them as their requirements evolve over time. It's not just about helping them manage config and secrets, but ensuring they're doing it the right way that increases developer productivity and security.

About the Team

We’re a security-first organization that genuinely cares about the quality of what we build. We collaborate with as little ego as humanly possible and are constantly trying to improve how we work and deliver software.

You'll be responsible for ensuring customers can successfully adopt Doppler by:

• Delivering a fast and delightful customer support experience via our internal support system and public community forum.

• Ensuring our documentation, tutorials, and other educational resources are high-quality and up to date by contributing updates, feedback, and recommendations for improvement.

• Packaging customer feedback into actionable improvements for our product and engineering teams.

What you’ll bring to the table:

• 2-3 years of experience providing technical support, solving customer-specific problems, and helping customers with workarounds where required.

• Experience in deploying applications to a variety of hosting platforms and cloud providers.

• Proficiency with at least one programming language (Typescript and Bash experience a plus).

• Experience with tools such as GitHub Actions and technologies such as Docker, Kubernetes, and Terraform is desired.

Benefits

• Equity at an early-stage, fast-growing startup

• Premium health insurance (medical, dental, vision)

• Guilt Free Unlimited PTO - 3-week minimum strongly encouraged!

• Upward Mobility

• Learning and Development Stipend

• Wealth Advisor

• 401k

• Pregnancy & Family Leave

• Fertility & Adoption Benefits

• Equal Compensation (regardless of gender or race)

For a full list of our benefits check our Perks Notion Page.

Closing

We've built a great product our customers love. Our churn is low, and active usage continues to rise. We just need to amplify our reach to educate the market that secrets management can be fast, secure, and affordable for teams and organizations of any size. And most importantly, we need to continue encouraging Developers to stop adhering to archaic insecure standards such as manually managing .env file formats.

Are you passionate about developer-focused products and ready to join an amazing team? Then we want to hear from you!

A final note - we highly encourage you to apply for this role, even if you don't feel entirely qualified, or entirely sure. You never know!