Service Technician (Electrician)

As a Service Technician (Electrician) at dormakaba, you will be responsible for servicing Automatic and Industrial doors, focusing on troubleshooting and performing major works. You’ll also assist with the commissioning and installation of dormakaba products, ensuring our customers receive top-tier service, which involves being part of a rotational after-hours support roster.

To be considered for the Service Technician (Electrician) role at dormakaba, you must hold a valid A-Grade electrical license. It’s also beneficial to have strong fault-finding skills, experience in electrical or mechanical work, and a minimum Baseline AGSVA clearance, along with silica and asbestos awareness certifications.

While extensive experience is not mandatory, prior hands-on experience in electrical or mechanical fields will be advantageous for the Service Technician (Electrician) role at dormakaba. Strong communication and the ability to work independently are essential qualities we look for.

At dormakaba, as a Service Technician (Electrician), you will primarily work within the ACT area, but some regional travel may occur. You'll often work independently to solve problems, backed by a cooperative team that supports your growth and well-being in a diverse workplace.

dormakaba offers a full suite of benefits to its Service Technicians (Electricians), including a fully maintained company vehicle, mobile devices, discounted health insurance, and contributions to employee wellness programs. You’ll also be recognized for your achievements through peer nominations and awards!

In answering this question, focus on any relevant projects you've worked on, showcasing your hands-on experience with these systems. Mention specific types of doors you’ve encountered, troubleshooting techniques you've utilized, and how you ensured high customer satisfaction.

Outline your systematic approach to troubleshooting, starting from diagnosing the problem to implementing a solution. Be sure to mention key tools or methodologies, demonstrating both your technical skills and logical thinking.

Discuss your commitment to safety protocols, such as wearing appropriate PPE, following safety regulations, and implementing risk assessments prior to starting any job. Show your understanding of workplace safety regulations relevant to the electrical field.

Explain your approach to maintaining professionalism and empathy. Share a specific example if possible, outlining how you've successfully resolved issues while keeping customer satisfaction a priority.

Talk about your hands-on experience with commissioning and installation, highlighting relevant products you’ve worked with. Mention any specific techniques you've mastered and how your previous work has prepared you for this role.

Share a situation where you encountered a significant challenge, detailing your thought process, actions taken, and the eventual outcome. This showcases your problem-solving skills and resourcefulness.

List various tools and technologies relevant to the Service Technician (Electrician) role, such as diagnostic tools, multimeters, and software systems you might use for scheduling and reporting. Highlight how your proficiency can benefit the team at dormakaba.

Outline your time management strategies, explaining how you assess the urgency and importance of tasks. Give an example of a time when you effectively managed overlapping responsibilities.

Share your passion for the electrical services field, discussing any personal or professional motivations. This could include an interest in technology, problem-solving skills, or a desire to help others, which will resonate with dormakaba's commitment to customer service.

Express your enthusiasm for the company’s reputation, values, and commitment to innovation and diversity. Relate this to your professional goals and how you see yourself contributing to dormakaba's success.