Field Operations Executive

A Field Operations Executive at Dsquares manages field operations across designated areas, ensuring that all technical and operational aspects of loyalty programs run smoothly. This role involves daily merchant visits, submitting reports, and resolving operational issues, which contributes significantly to customer satisfaction.

Candidates should possess a Bachelor’s degree in Business Administration or a related field. While previous experience in field operations or a similar role is beneficial, it’s more important to have a passion for customer service and a drive to succeed in this dynamic environment.

Field Operations Executives at Dsquares enjoy a comprehensive wellbeing package, which includes private medical insurance, life cover, and additional days off. Other perks include competitive compensation, profit-sharing opportunities, and a hybrid work environment, promoting a healthy work-life balance.

To apply for the Field Operations Executive position at Dsquares, visit our website or reach out through our contact details provided in the job posting. Make sure to tailor your resume to highlight relevant experience and your passion for the role.

Dsquares is proud of its open and empowering culture. Field Operations Executives work collaboratively with various teams, enjoy regular team-building events, and are supported on their journey of professional development, fostering an inclusive and motivated workplace.

At Dsquares, we believe in continuous development for our Field Operations Executives. Our training programs include workshops, mentorship opportunities, and access to learning resources that help employees enhance their skills and grow professionally.

Daily responsibilities of a Field Operations Executive at Dsquares include visiting partnered merchants, executing tasks assigned by managers, collecting operational data, preparing weekly reports of visits, and promptly addressing any issues merchants encounter, ensuring they have a positive experience with our services.

In the interview, you could discuss establishing regular communication, conducting thorough visits to gather feedback, and providing timely support for any issues that arise. Show your potential employer your focus on relationship building and problem-solving.

You should emphasize your ability to assess urgency, balance ongoing responsibilities and scheduled visits, and use organizational tools like task lists to ensure all duties are completed efficiently.

Prepare a specific example showcasing your problem-solving skills. Explain the situation, your approach to addressing it, and the positive outcome, demonstrating your capability to handle challenges in field operations.

Highlight that you are detail-oriented and committed to understanding company policies. Discuss your proactive approach in familiarizing yourself with the guidelines and regularly reviewing them to ensure compliance.

Your response should touch on actively listening, asking open-ended questions, and implementing structured data collection methods such as surveys during visits to ensure the most accurate information is obtained.

You can share that teamwork is crucial as collaboration with the sales, marketing, and support teams enhances overall operational efficiency. Mention how you would foster good communication and synergy among teams.

Explain that you would compile a detailed report outlining visits, merchant feedback, issues encountered, and actions taken. This will showcase not only your organizational skills but also your commitment to keeping the team informed.

Mention any relevant CRM tools, data analysis software, or communication platforms you are proficient in. Discuss how you utilize these tools to enhance productivity and streamline field operations.

In your answer, emphasize your calm demeanor and ability to think quickly under pressure. Provide an example where you successfully de-escalated a tense situation with a merchant, illustrating your conflict resolution skills.

Express your passion for customer satisfaction and the excitement of building strong merchant relationships. Discuss how achieving targets and contributing to the success of loyalty programs drives your motivation.