Client Onboarding Representative (R-16427)

Why We Work at Dun & BradstreetDun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.Accountable for driving higher retention rates with focus on building trust to generate long term customer relationship, as well as identifying X-Sell and Upsell opportunities within our customer universe. Responsibilities include but are not limited to onboarding new customer, operational fulfilment of services, identifying value added solutions to generate growth and revenue while retaining and satisfying the client.Essential Key Responsibilities• Post-sales support point of contact for customers for value and impact conversations.• Coordinate with appropriate internal D&B teams (i.e., Onboarding of New and Existing clients & Fulfilment/ Implementation of small business products set, where applicable. Education, Value Recognition & Training needs. License Acceptance, Customer Service).• Analyze customer usage of a product and make necessary reach outs to customer to improve usage and customer satisfaction.• Outbound dialing efforts into out Customer Life Cycle program to improve login percentage.• Additionally, facilitate a through understanding of other opportunities that meets the needs of our clients through our Lead Pass Program.• When needed, liaison with internal partners to rectify concerns with the product for the customer.• Become Skilled in Small Business products, processes and procedures.• Consistently resolve open cases in the customer database (SFDC) to ensure timely resolution and optimal customer satisfaction.• All customer interactions should be logged into the SFDC case with concise notes.Education and Experience• Associate's Degree - Required• Bachelor's Degree - Preferred• Years of Relevant Experience: 2-4 yearsAdditional Skills and/or Certifications• Minimum of two years of sales/sales support/client service/account management experience.• Experience with accessing/using a variety applications and systems: Strong PC Skills. (SFDC, Phoenix, Outlook, Excel, Word, comfortable with new technology).• Aptitude for acquiring selling skills, product knowledge and understanding the importance of customer relationships with respect to the Accounts Receivable end to end process flow.• Excellent interpersonal skills required to effectively interact with customers and prospects.• Competitive and motivated, self-starter who takes the imitative to achieve/exceed goals.Benefits We Offer· Generous paid time off in your first year, increasing with tenure.· Up to 16 weeks 100% paid parental leave after one year of employment.· Paid sick time to care for yourself or family members.· Education assistance and extensive training resources.· Do Good Program: Paid volunteer days & donation matching.· Competitive 401k & Employee Stock Purchase Plan with company matching.· Health & wellness benefits, including discounted Wellhub membership rates.· Medical, dental & vision insurance for you, spouse/partner & dependents.· Learn more about our benefits: http://bit.ly/41Yyc3d.All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.Equal Employment Opportunity (EEO): Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster here. View the pay transparency policy here.Dun & Bradstreet is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to AcquisitionT@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.