Salesforce Administrator II

👋  Hi, I’m Joe - Director of Technical Operations here at Dwolla.  I’m looking for an ambitious Salesforce Administrator who has a passion for building and administering Salesforce functionality to support business process innovations.

Here is what you can expect to work on in this critical role:

You will help develop and implement a vision for the next iteration of Dwolla’s customer relationship management (CRM) tool ecosystem in support of company growth. 🚀As a Salesforce Administrator II at Dwolla, your primary responsibility will be to support business innovation through the delivery of Salesforce-related functionality and data analysis. You will focus on configuring the Salesforce environment, creating reports, and providing services to Dwolla employees.  You’ll also work hands-on with the latest Salesforce technologies including new AI offerings.

How do our Salesforce Administrators spend their time?

You can expect to spend about 50% of your time building and improving functionality within the Salesforce platform and about 20% of your time working with stakeholders on new requests.  Additionally, roughly 20% of your time will be spent creating and updating internal documentation and business processes.  Lastly, you’ll spend about 10% on project planning using Agile methodologies.  

Our team values collaboration, a passion for learning and a desire to become a master of your craft.  We thrive in asynchronous communication.  You will have a lot of support from leadership when you communicate proactively with detailed information about any roadblocks you may encounter.  

Qualities of Salesforce Administrators Who Thrive in This Role

🔥 You are a driven, self-starter type of person who isn’t afraid to dig for answers, stays up-to-date on industry trends and is always looking for ways to enhance your knowledge (yes, industry-related podcasts count! 🎧) .

🤝 You believe in teamwork and you proactively reach out to your colleagues (some might say you thrive in a fast-paced environment). 

💡 You are a problem solver. You connect-the-dots and see opportunities across an assortment of requests.  

• Create new documentation for additional implementations and revise any documentation after improvements are made
• Apply best practice knowledge to assess areas of improvement and increase automation
• Customize Salesforce setup, with guidance from key stakeholders, to align with business and sales processes
• Perform data validation and hygiene
• Articulate data requirements and data quality standards 
• Collaborates with team members and stakeholders to create comprehensive and cohesive solution approaches and implementations
• Solve complex problems and develop innovative solutions related to the Salesforce platform while driving for “out of the box” solutions and articulating pros/cons of customizations 
• Deliver optimal and scalable solutions with best practice

• Bachelor’s degree or 3 years professional experience
• 3-year working with Salesforce
• Salesforce Administrator Certification required
• Salesforce Advanced Administrator preferred
• Hands-on experience with Experience Cloud and Salesforce Lightning 
• Basic knowledge of Salesforce cloud paradigms, inherent risks, and appropriate deployment strategies
• Good understanding of SF Reporting and Dashboard capabilities
• Experience working with SF Data Tools like Data Loader
• Strong understanding of Salesforce best practices and functionality
• Understanding of project management principles and agile methodologies
• Strong analytical thinking and troubleshooting skills
• Strong written and verbal communication skills

When you join the Dwolla team, you get these great perks:

 ⭐ Unlimited Paid Time Off (with a mandatory PTO minimum of 5 days every 4 months 😎)

⭐ 12 weeks paid parental leave

⭐ Medical, dental and vision insurance (Health plan options include FSA & HSA options and more…)

⭐ Stock options

⭐ 401k (with 4% company match)

⭐ Long-term disability insurance

⭐ Life insurance

Our Remote-First Workspace

⭐  Our employees can work from anywhere in the US or from our Des Moines office.

⭐  You can move anywhere in the US and your compensation won’t change.

⭐ Combined with our unlimited PTO, you have the flexibility to enjoy the laptop lifestyle and balance work while traveling.

⭐  We actively support a healthy remote-first company culture by frequently providing both in-person and virtual opportunities for collaboration with co-workers.

⭐  We never miss a beat… by working both synchronously and asynchronously in our day-to-day interactions we’re able to stay full-steam ahead.

⭐ Remote-first home office stipend (and paid parking for our office-loving employees)

❗**Please note:  While we support a remote-first work environment, we are currently only able to offer employment to candidates who live in the United States

**Some Fine Print**

At Dwolla, we value diversity and hold the core belief that the best teams are built by the inclusion of diverse ideas, experiences, and people. If you require a reasonable accommodation or assistance for any part of the interview and employment process, please contact Katie Spellman (Talent Recruiter) at kspellman@dwolla.com  and let us know the nature of your request. If offered this position, you will be asked to complete an employment and credit verification authorization form (which allows us to run a background check) as part of our employment process. By submitting this application, you agree that Dwolla may share applicant information with a third party for communication services.